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Forum Discussion
Account closed by Dropbox; is everything deleted?
Is it since I received the email informing me that the account had been closed everything in the account was deleted?
Just wanna check any file had been uploaded to the account.
Also wondering why some account could be remained activated but some were closed, given all haven't been accessed quite a long period of time
- Rich
Super User II
Once an account has been deleted, neither the account nor the files within it can be recovered. There's also no way to see what files might have been in the account.
Hi I didnt login to my dropbox account for around 5 years and it got closed or something im wondering if there is any way to recover the account or the files that i had saved in my dropbox account.
Thanks
My payed-for account seems to have been closed by Dropbox. I received a message in January saying my credit card was no longer valid. My computer had been stolen, so I didn't read it. Now in July my account does not existg any longer. How can I communicate this to the company?
For a long time, I have not been able to log into the account for reasons beyond my control. I could not log in for about 18 months because I was unfairly deprived of my freedom. Therefore, I cannot access the data in my account. Especially the baby photos of my children are very important to me. I would like you to help me to access the content in my account again, provided that I pay the fee.
- Mark
Hi Gurkan Altun
Unfortunately accounts which are not accessed in over 12 months are removed for inactivity. https://help.dropbox.com/account-access/email-about-inactive-account
It is not possible to recover data / files from accounts which are removed in this way.
- Ho avuto questo problema mi avevano “hackerato” l’account di google e quello di dropbox dopo molto tempo passato a discutere con il servizio di google per dichiarare che fossi il proprietario dell’account riesco a sbloccarlo arrivo qui e mi dice che il mio account è stato eliminato per inutilizzo il problema è che c’erano dei file veramente importanti e non so come fare
- Megan
Dropbox Staff
Ciao Mowgli98, benvenuto nella nostra community!
In base all'errore che hai menzionato durante il tentativo di accedere al tuo account Dropbox e all'inattività menzionata lì; sembra che sia passato molto tempo dall'ultima volta che hai effettuato l'accesso al tuo account.
Se l'account è già stato chiuso per inattività, temo che non possiamo fare molto per ripristinare i tuoi file.
L'account dovrebbe avere un'azione al suo interno solo una volta ogni 12 mesi per essere mantenuto attivo. Puoi saperne di più qui.
Mi dispiace di non poterti essere di grande aiuto, ma fammi sapere se hai domande.
Grazie!
PS: ho incluso un messaggio che è stato tradotto automaticamente, ci scusiamo per eventuali errori che potresti trovare.
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Hi Mowgli98, welcome to our Community!
Based on the error you mentioned when trying to access your Dropbox account, and the inactivity that was mentioned there; it sounds like it's been a long time since you last accessed your account.
If the account has already been closed due to inactivity, then I'm afraid there isn't much we can do regarding restoring your files.
The account would need to have an action within it just once every 12 months to be kept active. You can find out more about this here.
Sorry that I can't be of much help with this, but do let me know if you have any questions.
Thanks!
PS: I've included a message that has been automatically translated, apologies for any mistakes you might find.
My email was [email removed as per Community Guidelines] was closed on 16/12/2018 due to inactivity I had thought my drop box was linked to a different email to the one stated above years later after retrieving my details on the email above I realised that my drop box was linked to that email, I had so many sentimental files and photo and videos that have now been subject for deletion! I don’t know how I can retrieve them as my email now dosent seem to exist, can I kindly be assisted kind regards!
- Mark
I'm afraid it is not possible to recover an account deleted for inactivity - all data within it is wiped as the emails say 😞
Unfortunately that data is not recoverable via Dropbox.
