You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Account closed by Dropbox; is everything deleted?
Is it since I received the email informing me that the account had been closed everything in the account was deleted?
Just wanna check any file had been uploaded to the account.
Also wonde...
Mark
Super User II
Super User IIHi delux
No, unfortunately not. Once an account is closed for inactivity its not possible to recover its contents.
My payed-for account seems to have been closed by Dropbox. I received a message in January saying my credit card was no longer valid. My computer had been stolen, so I didn't read it. Now in July my account does not existg any longer. How can I communicate this to the company?
- Megan
Dropbox Staff
Hi ljwaisman, I hope you're doing well!
Keep in mind, that even if your account got downgraded, that doesn't mean it would have been deleted. Do you remember when was the last time you accessed your Dropbox account online?
Also, do you get any errors when trying to sign back into the account?
Keep me posted!
According to Google my activity I accessed dropbox, including several mof my folders, on february 5th. I don't get any error messages. When I tried to sign in a couple of hours ago it seems to have created a new account without any of my previous content.
- EvanDBX
Hey ljwaisman, sorry for jumping in!
Do you happen to have more than one email address and Dropbox accounts? If that is the case, can you ensure that you're signing into the correct one?
Also, can you please clarify what you mean with your Google activity?
Waiting for your reply!
My account has been apparently closed by Dropbox (when I try to sign in it creates a new empty account). Since my computer was stolen, I didn't read a mail from Dropbox, in January, asking me to update my credit-card. I never got a message announcing anything about account closing. I need access to my prevoious files but don't know how to contact the company. Any help?
