We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

clairewright78's avatar
clairewright78
New member | Level 2
21 days ago

Recover files from deleted account previously in a locked state

I had received this message to my junk folder from Dropbox - This a reminder that the Buddy team is still in locked state. If Buddy is still in locked state after October 16, 2024, the entire team, w...
Restore
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
21 days ago

Hey clairewright78 - sorry to hear about this.

 

Have you tried getting in contact with our support team directly through since they'd be better equipped to look into this for you with account specific information?

 

If you did and have a ticket ID, you can share it with us here so that we can look it up in our system.

 

Otherwise, let us know and we'll reach out via email from our end to have a further look internally. 

 

Thanks!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!