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RJD_ME's avatar
RJD_ME
New member | Level 2
2 years ago

Account access

I have two Dropbox accounts. One is free, and the other is a two or 5TB data storage (I pay A$18.69 monthly). I was in my paid account earlier today when I noticed that some files I had deleted throu...
Account Access
Billing
Security
  • Russel Driscoll's avatar
    Russel Driscoll
    2 years ago

    Thanks, Nancy, for responding. 

    I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts. 

    I await our respective timelines to work so that I can receive further instructions from Dropbox Support.

    Russell

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks, Russel!

 

If you need anything else, don't hesitate to reach out to us again.

 

Have a great day!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Russel Driscoll wrote:

    Hi Hannah,

     

    I have tried to follow the instructions given by Dropbox Support in the following link: https://help.dropbox.com/installs-integrations/sync-uploads/make-files-online-only

    However, when I click on my Dropbox Account (P9) avatar, the is no Preferences option.

    I am hoping that someone in the Community can see this and reply outside of USA work hours.

    Russell

    Hi Russell

     

    Are you doing this on the desktop software and not the website? 

     

    You need to click on the Dropbox icon on your computer and then the avatar at top right. 

    • Russel Driscoll's avatar
      Russel Driscoll
      Helpful | Level 6
      2 years ago

      Thanks for the prompt reply, Mark.

      Yes, I was on my Desktop, and your instruction worked. Brilliant.

      Russell.

      • Russel Driscoll's avatar
        Russel Driscoll
        Helpful | Level 6
        2 years ago

        Hi All,

        When I thought I had succeeded in merging two accounts by following all the instructions, I noticed that the folder I most use was still incomplete (showing files from the account I no longer want to use as the default account on my laptop).

        When I use a private (incognito) browser to view my other account (which is now a little overfull), the same folder is complete. However, there is no Download option (not even in the ellipsis options). Why?

        Russell 

         

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