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Forum Discussion
Wrong account maybe? Can't find files with new laptop
Hi - my mac has just expired and i can no longer accress it - so I installed the latest version of Dropbox onto a new laptop in the hope of downloading all my documents/files onto its hard drive - ho...
Hannah
Dropbox Staff
Dropbox StaffHey kingrolla, I'll have to agree with Здравко here, it seems from your activity as well, that this is a brand new account.
If you have trouble accessing your old account, I would suggest opening a private browsing/incognito window on your browser and going to this page, to submit a help request to or support team.
They might be able to assist you further.
Ok, thanks.
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