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Forum Discussion
Two factor problem = account lost. user since 2009.
Good afternoon Dropbox Users and Community,
Today I want to share with everyone my experience with Dropbox for, maybe, Dropbox one day think on it and find a smart solution.. because as I will sh...
Good morning Dropbox Users,
I had lost the full access to my Dropbox account.
I lost my cell phone number; the emergency codes; and all the devices that I had connected so I couldnt sign in.
After "fighting" with many persons that work in the costumer service of Dropbox and persons, that are suppose to help here in the community, I finally got a solution and I want to share with you it.
Remember this only works if you are the real owner of the account.
Things you must have:
1 - You must have a cell phone and/or another device where you had your account connected.
2 - Contact costumer service through chat and explain the problem. Open a ticket. (you must create another account to chat ).
3 - They will sent you a link to the email of your MAIN account. Follow the instructions.
4 - Contact again costumer support using the ticket number and ask to talk with a supervisor and provide these informations:
4.1 - Email of the account.
4.2 - Full name on the account.
4.3 - DTG (Date-Time Group) of the creation of the account.
4.4 - The cell phone number associatted to your account.
4.5 - Your actual city (where are you typing right now).
4.6 - The city where you did the last successfully login into Dropbox.
4.7 - The name of a file that you have recently uploaded to Dropbox.
4.8 - The name of a folder that you have created into Dropbox.
4.9 - The name of any person with whom you share a folder, AND the name of that shared folder?
4.10 - The name of any linked computer?
4.11 - Attach a picture of the mac address of the network card that you used the last time to connect to your Dropbox. (it can be a cell phone or computer).If you give those informations correctly they will check your situation, and if all its ok, they will sent you a link (that expire soon, so pay attention to the email address that you used to chat) that allows you to reset your password.
Hope it allows to solve situations like i had before.
For read my situation follow this link:
https://www.dropboxforum.com/t5/Manage-account/Two-factor-problem-account-lost-user-since-2009/td-p/...This really works for me. Hope it helps the next users that pass through the same problem.
I will follow this thread for help also who needs
Hello,
I am trying to access a 3-4 year old account. I have the account email, the password, and the 16 digit backup password. Is there a link i can goto to get account access without it first sending the 2fa to the old phone number. (A bypass with just the credentials i currently have?). I went to login and it said it sent the 2fa message but i didn't see another different field to enter the "emergency" 16 digit backup password. Thank you, -a
- Rich
Super User II
alexmn1 wrote:
... i didn't see another different field to enter the "emergency" 16 digit backup password.
From here: https://help.dropbox.com/accounts-billing/security/issues-two-step-verification
Use your Dropbox emergency backup code
You may have set an emergency backup code when you set up your Dropbox account. If you did, you were told to save it for your records. If you still have your backup code, click Having trouble getting a code? in the window that appears when you try to sign in, and then click Enter the emergency backup code and type in your code.
