I am on Windows 10 (OS Build 19045.4170) and Dropbox Version 194.4.6267
Thank you
Jayne1298
Hey JayneK - sorry to jump in here, but could you try updating to the latest version of the app from this page and let us know how it goes?
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This picture shows that the Dropbox setting is marked \"Off\"
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And now it just went away. It was a \"stuck notification\". Apparently you have to read and dismiss notifications on every device that Dropbox is installed on. Live and learn. The little blue ball is gone but I can live with that.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2024-03-26T07:03:37.612-07:00","lastPublishTime":"2024-03-26T07:03:37.612-07:00","metrics":{"__typename":"MessageMetrics","views":1255},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:758309/message:759945","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDc1OTk2Nyw3NTk5Njc","node":{"__ref":"ForumReplyMessage:message:759967"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:759967":{"__typename":"ModerationData","id":"moderation_data:759967","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:759967":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:696151"},"id":"message:759967","revisionNum":1,"uid":759967,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"parent":{"__ref":"ForumReplyMessage:message:759945"},"conversation":{"__ref":"Conversation:conversation:758309"},"subject":"Re: The red notification showing on the icon isn't going away","moderationData":{"__ref":"ModerationData:moderation_data:759967"},"body":"Hey Hughmoz, I moved your post to a thread about the same issue.
\n\n
Can you try the solution there and let us know if it helped?
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This icon in the system tray with a warning probably indicates that there is a message somewhere. But there is no notification anywhere in the Dropbox app. Moreover, the icon does not function properly either; Synchronization works but is not indicated with the blue circle. Can anyone help me with a solution? Thanks in advance, Wim
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Wow! That worked for me too. It was merely a matter of clicking on \"show me how\" I did nothing other than click on that under Sync History and Activity. Who would have ever thought that was the answer. Yes, the red notification badge is gone! Dropbox needs to be more clear about what the \"notification\" is. Thank you Jayne for discovering the fix.
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\n\n
Also, what do you mean when saying that syncing works, but it’s not indicated by the blue circle? Can you send me a screenshot of what you see?
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