The red notification showing on the icon isn't going away
Hi
Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted. Can't seem to get rid of it no matter what I try. Thank you.
To my mind, the most likely cause should be that files on one of your Macs are removed(i.e.using the Selective sync feature), therefore this has improved your overall syncing speed Josef (pmeier). That’s merely a guess of course, though would you mind checking back to see if this applies to your current setup on either of your devices?
Additionally, I’d suggest having a look here for some tips to adjust your bandwidth locally, whichwill help you speed up syncing a bitwhen it comes to your files uploaded/ downloaded via the client.
I hope that my advice is a bit more helpful. Let me know how you get on with these steps & we’ll take it from there Josef. Wishing you a wonderful week ahead!
Wow! That worked for me too. It was merely a matter of clicking on "show me how" I did nothing other than click on that under Sync History and Activity. Who would have ever thought that was the answer. Yes, the red notification badge is gone! Dropbox needs to be more clear about what the "notification" is. Thank you Jayne for discovering the fix.
This behavior just started with Dropbox on both of my Windows 11 machines today (Version: 23H2; Build: 22631.3593). None of the "fixes" work. See attached images.
This picture shows that the Dropbox setting is marked "Off"
And now it just went away. It was a "stuck notification". Apparently you have to read and dismiss notifications on every device that Dropbox is installed on. Live and learn. The little blue ball is gone but I can live with that.
It refuses to go away. DropBox is so intrusive and keeps trying to get involved in one's life. It's a drag. The red circle on my DropBox icon is asking me to upgrade, which I have already done and yet the red circle stays in place. DropBox need proper software designers on board.
This icon in the system tray with a warning probably indicates that there is a message somewhere. But there is no notification anywhere in the Dropbox app. Moreover, the icon does not function properly either; Synchronization works but is not indicated with the blue circle. Can anyone help me with a solution? Thanks in advance, Wim
Wow! That worked for me too. It was merely a matter of clicking on "show me how" I did nothing other than click on that under Sync History and Activity. Who would have ever thought that was the answer. Yes, the red notification badge is gone! Dropbox needs to be more clear about what the "notification" is. Thank you Jayne for discovering the fix.
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Hi
\n
Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted. Can't seem to get rid of it no matter what I try. Thank you.
","body@stringLength":"219","rawBody":"
Hi
\n
Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted. Can't seem to get rid of it no matter what I try. Thank you.
","kudosSumWeight":0,"postTime":"2024-03-19T00:12:46.911-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Notifications","text":"Notifications","time":"2019-08-29T16:11:30.376-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:758309_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11016},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi \n Has anyone else experienced red icon badge showing as one unread notification even after all notifications read and then deleted. Can't seem to get rid of it no matter what I try. Th...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw3NTgzMTgsNzU4MzE4","node":{"__ref":"ForumReplyMessage:message:758318"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw3NTgzMTgsNzU5OTQ1","node":{"__ref":"ForumReplyMessage:message:759945"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHw1MjoxfGludCw3NTgzMTgsNzY2NzQx","node":{"__ref":"ForumReplyMessage:message:766741"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:758309":{"__typename":"Conversation","id":"conversation:758309","solved":true,"topic":{"__ref":"ForumTopicMessage:message:758309"},"lastPostingActivityTime":"2024-05-16T08:27:12.500-07:00","lastPostTime":"2024-05-16T08:27:12.500-07:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:758309":{"__typename":"ModerationData","id":"moderation_data:758309","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:758309_2":{"__typename":"Revision","id":"revision:758309_2","lastEditTime":"2024-03-19T01:09:21.148-07:00"},"CachedAsset:theme:customTheme1-1745406934692":{"__typename":"CachedAsset","id":"theme:customTheme1-1745406934692","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Hi JayneK, thanks for bringing this to our attention.
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What OS and Dropbox desktop application version are you running on your machine?
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A screenshot showing the notification would help greatly.
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This will help me to assist further!
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Hi Jay I am on Windows 10 (OS Build 19045.4170) and Dropbox Version 194.4.6267 Thank you Jayne1298
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Hey JayneK - sorry to jump in here, but could you try updating to the latest version of the app from this page and let us know how it goes?
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Hi Jay The red notification badge has gone now. I did click Sync history and Activity and this might have got rid of it? Thank you.
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Wow! That worked for me too. It was merely a matter of clicking on \"show me how\" I did nothing other than click on that under Sync History and Activity. Who would have ever thought that was the answer. Yes, the red notification badge is gone! Dropbox needs to be more clear about what the \"notification\" is. Thank you Jayne for discovering the fix.
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This behavior just started with Dropbox on both of my Windows 11 machines today (Version: 23H2; Build: 22631.3593). None of the \"fixes\" work. See attached images.
This picture shows that the Dropbox setting is marked \"Off\"
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And now it just went away. It was a \"stuck notification\". Apparently you have to read and dismiss notifications on every device that Dropbox is installed on. Live and learn. The little blue ball is gone but I can live with that.
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It refuses to go away. DropBox is so intrusive and keeps trying to get involved in one's life. It's a drag. The red circle on my DropBox icon is asking me to upgrade, which I have already done and yet the red circle stays in place. DropBox need proper software designers on board.
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Hey Hughmoz, I moved your post to a thread about the same issue.
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Can you try the solution there and let us know if it helped?
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yes, I have the same problem.
This icon in the system tray with a warning probably indicates that there is a message somewhere. But there is no notification anywhere in the Dropbox app. Moreover, the icon does not function properly either; Synchronization works but is not indicated with the blue circle. Can anyone help me with a solution? Thanks in advance, Wim
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Here was my resolution
Wow! That worked for me too. It was merely a matter of clicking on \"show me how\" I did nothing other than click on that under Sync History and Activity. Who would have ever thought that was the answer. Yes, the red notification badge is gone! Dropbox needs to be more clear about what the \"notification\" is. Thank you Jayne for discovering the fix.
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Wilhelmus, have you tried this suggestion and you still can’t see what the notification is for on your desktop app?
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Also, what do you mean when saying that syncing works, but it’s not indicated by the blue circle? Can you send me a screenshot of what you see?
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Dropbox Staff
