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Forum Discussion

Chris L's avatar
Chris L
Helpful | Level 6
2 years ago

settings to be saved

Dear Communitiy, dear DB-programmers   In the last weeks it appears to me, as if some (new) characteristics make a mockery of the core feature of dropbox (access from different locations/devices)...
Account Access
Account Settings
Security
Sorting
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Welcome back to the forum, Chris L! I hope you're doing well. 

 

As per your first point, I believe this was mostly added as an extra layer of protection for your Dropbox account. However, this one-time code should only be sent to your linked email address. 

 

Have you, by any chance, enabled two-step verification on your account which would indeed send a security code to your mobile device as a text message? 

 

Also, can you please clarify what you mean when saying that your modification dates etc aren't saved on your Dropbox account? Do you clear your browser's cache and cookies each time, and then, they seem to be deleted, as well? 

 

Feel free to send me a screenshot as well of what you see in this scenario.

 

Let me know, and we'll take it from there.

  • Chris L's avatar
    Chris L
    Helpful | Level 6
    2 years ago

    Hello

     

    I hope the attached screenshots help understanding the issue...

     

    Kind regards,

    Chris

     

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for all the screenshots, @Chris L!

       

      Now, when it comes to the different languages you see on your Dropbox account, have you tried to log in to www.dropbox.com via another browser and see if that’ll make any difference? What’s the current browser you’re using, as well as its version?

       

      I’d also like to thank you for your feedback on the one-time code and the sorting options showing differently on www.dropbox.com. 

       

      Just one extra question though; do you have a reason for signing out of the web browser each time, or is it that your browser automatically signs you out every time you close it?

      • Chris L's avatar
        Chris L
        Helpful | Level 6
        2 years ago

        Hello again 😄

         

        It's all the same - no matter which PC or browser (Chrome, firefox, opera).

        A new login is necessary, if I want to get access from another PC, or simply from time to time restart a device.

        For security reasons, my browsers delete all cookies etc. when closing.

        Otherwise it works well to stay logged in over longer periods.

         

        So again: Different devices/PCs/browsers at different locations is fmpv. the core advantage/mission of dropbox.

        To facilitate the experience, it would be very advantageous to save settings within the account itself, and not via cookies etc.!

         

        Kind regards,

        Chris

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