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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Settings
emails
Security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for the ticket number, lityum! Did you also add no-reply@dropbox.com to your email contacts, and checked the notifications on any linked devices?

lityum's avatar
lityum
Explorer | Level 3
2 years ago
Hi Again
Unfortunately ı don’t have any linked device
And I added no-reply e mail address in to address book
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi lityum, in this case can I send you an email, please? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey lityum, before we reach out to you, if you have access to the email associated with your Dropbox account, can you try to reset your password, to see if that bypasses the 6 digit code?

     

    And DIMITRIS4, can you also try the same, to see if that helps?

     

  • DIMITRIS4's avatar
    DIMITRIS4
    Explorer | Level 3
    2 years ago
    I selected ‘Forgot your password’. Then I wrote down my email with with I had create my account but I don’t receive any email. I have to tell that I know for sure and I remember my username and password. While I write them it doesn’t say that they are false. So they are correct. Please help 🥺
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey DIMITRIS4, sorry to jump in here, but did you also check your email's spam/junk folder to see if the email ended up there somehow?

  • DIMITRIS4's avatar
    DIMITRIS4
    Explorer | Level 3
    2 years ago
    I have already checked my spam emails too many times but I didn’t receive anything.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    In that case, may we reach out via the email  address that's linked to your profile here on our Community to have a further look internally DIMITRIS4? 

  • DIMITRIS4's avatar
    DIMITRIS4
    Explorer | Level 3
    2 years ago
    With that email here in the community I don’t have issues. I still have an account with another email and I have to tell you that I have access to that email. Is it okay to write down my email, hear in public community?
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Since this is a public forum, I'd suggest that we took this to ticket to avoid disclosing any personal information of yours DIMITRIS4 

     

    Let me know if that would be OK with you. 

  • DIMITRIS4's avatar
    DIMITRIS4
    Explorer | Level 3
    2 years ago
    Ok, so let’s talk via email. You can use the email that I have here on community and from that email I can send you the one which I have problem with log in to my account. Thank you in advance.

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