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Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Settings
emails
Security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi lityum! Did you check the spam folder of your Dropbox’s email address? Have you added no-reply@dropbox.com to your email contacts?

 

If you have any linked devices to that account, double check their notifications, too. You may be able to find the one-time code there.

lityum's avatar
lityum
Explorer | Level 3
2 years ago

Hello Nancy, 

 

Ive checked my inbox but there is no e-mail 

  • lityum's avatar
    lityum
    Explorer | Level 3
    2 years ago

    By the way, 

    its my ticket number

    22693042

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the ticket number, lityum! Did you also add no-reply@dropbox.com to your email contacts, and checked the notifications on any linked devices?

      • lityum's avatar
        lityum
        Explorer | Level 3
        2 years ago
        Hi Again
        Unfortunately ı don’t have any linked device
        And I added no-reply e mail address in to address book

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