We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Megan
Dropbox Staff
Dropbox StaffPlease don't post your email on a public forum Teddy Boy.
I just reached out, using your Community-linked email address, I'll see you there!
Hi Megan - any update available? I emailed you some info about the account; is there more than you need?
The silence is DEAFENING....what's happening?
Can I have an update (by email, ideally).
I got your email yesterday and replied within a few minutes...but since then SILENCE.
I am also desperately trying to log into a Dropbox account that I don't access often. It's not sending me the 6 digit code email. I've added no reply to the associated email's contact list. I've also tried changing the password, but it's not sending me that link either. The email associated with that account is receiving other emails just fine. It's not in my "other" folder or spam folder. Anyway I can be helped? I have client files in that dropbox account that I really need to find.
Thank you!
Becca
Yes please!
