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Forum Discussion

wkloke's avatar
wkloke
Explorer | Level 4
6 years ago

Not getting Password reset email link

Hi all, I did not manage to receive Reset Email from no-reply@dropbox.com. Already check the spam folder and Global whitelist no-reply@dropbox.com. After several tried to login with incorrect passw...
Account Settings
Error Messages
  • wkloke1's avatar
    wkloke1
    6 years ago

    Dear Fiona,

     

    Case has been closed.  Support team has sent me the Recovery Link from another email provider login-support@dropbox.com , instead of no-reply@dropbox.com

     

    Thanks for your help

     

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff

Sorry for the late response wkloke wkloke1, 

I located the case you created with us for this account access issue, it is already in the right hands. 

Please respond there for us to help you resolve this, as soon as possible. 

Thank you for your patience. 

wkloke1's avatar
wkloke1
New member | Level 2
6 years ago

Dear Fiona,

 

Case has been closed.  Support team has sent me the Recovery Link from another email provider login-support@dropbox.com , instead of no-reply@dropbox.com

 

Thanks for your help

 

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Glad to hear you can now access your account. 

    Thanks for getting back to me about this. 

    Enjoy your Dropbox and your Holidays! :grinning: :white_check_mark:

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