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Forum Discussion

JGD 55's avatar
JGD 55
Explorer | Level 3
3 years ago

I can't receive the 6-digit code to log in to my Dropbox account

When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
Account Access
Account Settings
emails
Security
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
Hmm, I see what you mean. 

Can you take one more step and add no-reply@dropbox.com to your email contacts? 

Let me know if you can receive the security code to your email address after that.
JGD 55's avatar
JGD 55
Explorer | Level 3
3 years ago

OK, I did....

  • JGD 55's avatar
    JGD 55
    Explorer | Level 3
    3 years ago

    ...but didn't receive any mail from dropbox. Strange

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      I understand. If you don’t mind, I’d like to open a ticket and see what’s happening. 

      Let me know if that’s OK, and I’ll get things started for you!
      • yokupoku's avatar
        yokupoku
        New member | Level 2
        3 years ago

        same thing for me

         

        can't receive 6 digit code , the email is accessible and nothing in the Spam folder.

         

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