You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Parisg's avatar
Parisg
Explorer | Level 3
5 months ago

How to turn off multi-authorization?

How to turn of multi step authorzaton  
Account Access
Account Settings
  • Rich's avatar
    Rich
    5 months ago
    Parisg wrote:
    We have access to disable 2fa. We did that. But still asking for a code. We have 4 individuals trying to log in w un and pw. Still asking for a cod

    But where is it sending the code? If it's sending the code to the email address for the account, that's not multi-factor authentication and it can't be disabled.

Parisg's avatar
Parisg
Explorer | Level 3
We have access to disable 2fa. We did that. But still asking for a code. We have 4 individuals trying to log in w un and pw. Still asking for a cod
Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
Parisg wrote:
We have access to disable 2fa. We did that. But still asking for a code. We have 4 individuals trying to log in w un and pw. Still asking for a cod

But where is it sending the code? If it's sending the code to the email address for the account, that's not multi-factor authentication and it can't be disabled.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!