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Forum Discussion

Homer's avatar
Homer
Helpful | Level 7
11 months ago

How to turn off and delete Dash

Help! I downloaded Dropbox Dash on my Mac and started it up. Now I can't get rid of it. Even after quitting Dropbox itself and restarting with Dropbox off, Dash still starts automatically on startup. I don't see a way to quit it or prevent it from starting automatically on startup. I even went to my Dropbox account page and disconnected Dash from Dropbox, but that made no difference. How do I quit Dash, prevent it from starting on restart, and delete the Dash app?

 
  • Homer's avatar
    Homer
    11 months ago

    Yes, they finally did respond with a solution that worked. See below. Good luck!

     

    Hi @Homer!

     

    Since the Dash application has not been fully installed yet, the uninstallation process is slightly different. You'll want to utilize Activity Monitor on your Mac to Quit the Dash installer. I've included the full steps below:

    1. Navigate to Activity Monitor using your Mac's Spotlight functionality
    2. Locate Dash within Activity Monitor (you can search for Dash and that will bring up all instances)
    3. For each line, select the line and click the Force Quit button above it 
      Looks like this: 

       

    4. Once you've Force Quit each instance of Dash, you should be able to resume with dragging Dropbox Dash to the trash to uninstall
    5. Be sure to empty the trash and restart your computer once you've completed the above, to ensure that Dash has been successfully removed
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Homer, thanks for bringing this to our attention.

     

    Have you tried these steps to uninstall Dash from your machine?

     

    This will help me to assist further!

    • Homer's avatar
      Homer
      Helpful | Level 7
      Thanks for the response, but the instructions don't help me because I see no way to Quit Dash. That's where I could use help.
       

      To uninstall the macOS Dash Desktop app:

      1. Quit Dash
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey Homer - sorry to jump in here, but you can quit the Dash app as outlined here by Ben. 

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