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Forum Discussion
Can I recover a deleted account?
I deleted my dropbox account by mistake and would really like to recover it. I had an account under [removed per the Community's Guidelines]
Megan
Dropbox Staff
Dropbox StaffHi gpantelios7, sorry to hear about that!
If you deleted your Dropbox account, you can re-create it using the email address you used before, however you wouldn't be able to recover the files that the old account had before.
I hope this clarifies!
Hello Megan,
How can I recover my files from the deleted account?
- Megan
Hi gpantelios7, I'm afraid this wouldn't be possible.
I had a personal account, then i joined a business team. Now that I left my work and was excluded from the team, I lost my personal folder which I had in my original personal account. I can't even log in on my dropbox account. My email disappeared, all my folders disappeared.
- Rich
Super User II
Xavier Beaulieu wrote:
Now that I left my work and was excluded from the team, I lost my personal folder which I had in my original personal account. I can't even log in on my dropbox account.
When joining the Business team you merged your account into their team account, effectively making them the owner of your account. In order to leave the team and keep your account active, the team admin needs to convert your account back to an individual account. If they removed you from the team instead, your account was deleted. You need to contact the team admin and ask them to restore your account and then convert it. Act quickly because they only have seven days from the deletion to restore it. Only the team admin can do this for you; Dropbox cannot.
