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Forum Discussion
Phone number has changed/new phone... HELP!
I need to access my old account. Two-step verification appears to be on. Code was sent to my old phone number, which has changed. I now have a new phone and new number. (Old phone no longer works as t...
RCJ37 wrote:
Surely someone must have considered this circumstance.
Yes, they have, and it's why you were given emergency backup codes when you enabled two-step authentication. You use the codes to gain access to your account when you no longer have access to the phone used for authentication.
My old phone broken. Please help me dropbox tem
- Nancy
Dropbox Staff
Hey Shdhin. Just to clarify, did you previously enable two-step verification on your Dropbox account?
If not, and you just don’t remember your Dropbox password, do you currently have access to your linked email address?
- Hi team. My dropbox account can not give access. Buses my old phone broken. Know my new phone can not give access, Pleas help me. Recovery my dropbox account
Thanks.
