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frnkc-6's avatar
frnkc-6
Helpful | Level 6
10 months ago

Persistent Dropbox pop-up notifications about files being online-only on Win11

My Win11 Dropbox continues to hammer me with Popups that say:  "Sync Status  These files are online-only. To Open them, first move them into your Drop box folder." I traced some of these files ...
desktop
Error Messages
Notifications
sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi there, frnkc-6, thanks for bringing this to our attention.

 

Which version of the Dropbox app do you currently have installed?

 

You can see that by hovering over the Dropbox icon in your system tray.

 

Keep me posted and we'll go from there.

  • frnkc-6's avatar
    frnkc-6
    Helpful | Level 6
    10 months ago
    I'm using Dropbox version 2.38.165 on my current / clean Win11 PC. 
    My PC is vanilla.  The only unsual thing I do is clone Dropbox from time 
    to time as a subdirectory in my MS OpenDrive so I can see it any ANY device. 
     
    As soon as I boot and log on, the Dropbox Popups start to Pop Up.  Bing!@!!!
    Incessantly.  Interminably.  Inexorably.  Insanely. 
     
    Sync status
    These files are online-only. 
    To Open them, first move them into your Dropbox folder.
     
    The only relieve I have is to go Task Manager and END all things Dropbox. 
    Clearing the cache & Deleting Dropbox+Reinstalling Dropbox didn't help. 
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hi from me too, frnkc-6! Can you please hover over the Dropbox icon in your system tray and send me a screenshot of what appears there? 

       

      I’d also like one more screenshot of the pop-up message you keep getting, so that I can investigate further.

      • frnkc-6's avatar
        frnkc-6
        Helpful | Level 6
        10 months ago

        Hi Nancy

        Hmm... I just booted my PC this am (there was a Win11 update late yesterday), and I don't see Pop Ups starting (Yet).  Here are the Dropbox pics (and the 89 empty files OneDrive can't upload ... I think that's from my OneDrive Dropbox clone directory): 

         

        thanks! 

         

         

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