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Forum Discussion
Not receiving 6 digit verification code
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Megan
Dropbox Staff
Dropbox StaffHey there, mortenlk, welcome to our Community!
Do you have access to the email address linked to your Dropbox account?
If so, then would it be okay for me to send you an email, in order for us to have a closer look into this?
Let me know more!
HI @megan,
Yes i have access.
Can you help 🙂
- Megan
I tried it a lot of times in the last weeks, but didn't receive any verification codes or password reset mails to get back into my account.
I also tried adding the no-reply-Mail and using different browsers in different modes.
I had to create a new account to write here.Is it possible that I gain access back into my Dropbox-account?
- Jay
HI KylHaz, RMox, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
