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elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Settings
emails
Security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey NHT, did you check your email's spam/junk folder as well? 

Graham's avatar
Graham
Icon for Community Manager rankCommunity Manager
2 years ago

Hi everyone,

 

I hope you're all well! I just wanted to pop a comment in here to link to this post with some really great advice on what to do if you are having trouble receiving your verification email! 

 

Hopefully, this will help if anyone has experiences with this issue again.

 

Thanks, and have a great weekend!

Graham

  • bazb1985's avatar
    bazb1985
    Explorer | Level 3
    2 years ago

    I have just about had it with Dropbox. I create this new account using a Yahoo email address that I've had for countless years, and upon requesting a verification email, nothing happens. As in, verification email not received, and not in spam folder etc. I have tried everything. I even called Yahoo customer support and tried to confirm if there was anything on their end - nothing. They are adamant that this is a problem with Dropbox system. I also changed my Dropbox account password since that could help verify the account - still unverified. 

     

    How on earth does Dropbox expect their users to trust them and give them business when they can't even be relied on to send a verification email to start using their service? This is YAHOO EMAIL we're talking about, not some fly by night burner email service that no one's heard of.

     

    I can't even use the support chatbot because my email is unverified, so I can't even get support that way. Does anyone have any idea how to move past this nonsense? Is there anyone from Dropbox that I can connect with to resolve this completely unnecessary problem? Thank you. 

  • bazb1985's avatar
    bazb1985
    Explorer | Level 3
    2 years ago

    Hi Graham,

     

    I have followed Sam's steps and I still for teh life of me cannot get my email verified. I am using a functional Yahoo email for my dropbox account, and now matter how many times I've tried, I cannot get the Verification email sent my way. I've even added the no-reply email to contacts, reset my password, logged in and out, changed browsers, called yahoo support - nothing works. My account still says Verify Email, and I cannot receive the email regardless of what I try and the fact that it says it was "sent". Please help. Thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi bazb1985, whising you a great Monday ahead!

     

    I just sent you an email, in order for us to have a closer look into this. 

     

    Respond back to me, and we'll take it from there, cheers!

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