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Forum Discussion

elhdesigner's avatar
elhdesigner
Helpful | Level 5
2 years ago

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
Account Access
Account Settings
emails
Security
  • elhdesigner's avatar
    elhdesigner
    2 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Pardhivan, hope you're doing well!

 

Just to clarify, do you have access to your Dropbox email address, and the security code never arrives in your inbox/spam folder? 

 

Or has your email address been disabled, so you don't have a way of receiving the code instead? 

 

Let me know, and we'll take it from there.

Pardhivan's avatar
Pardhivan
Explorer | Level 3
2 years ago

Thank q for u reponse ,i recived TICKET number to my mail,what the next step

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