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Forum Discussion

wkloke's avatar
wkloke
Explorer | Level 4
6 years ago

Not getting Password reset email link

Hi all, I did not manage to receive Reset Email from no-reply@dropbox.com. Already check the spam folder and Global whitelist no-reply@dropbox.com. After several tried to login with incorrect passw...
Account Settings
Error Messages
  • wkloke1's avatar
    wkloke1
    6 years ago

    Dear Fiona,

     

    Case has been closed.  Support team has sent me the Recovery Link from another email provider login-support@dropbox.com , instead of no-reply@dropbox.com

     

    Thanks for your help

     

cocobloger's avatar
cocobloger
Explorer | Level 3
5 years ago

I have the same problem as discribed above. My email address is [email address removed as per Community's Guidelines]. It is obviously an business email and it will highly appriciated your prompt response.

  • wkloke's avatar
    wkloke
    Explorer | Level 4
    5 years ago
    Hi

    You can try email your issue to support@dropbox.zendesk.com , using your registered Dropbox account.

    Thanks

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