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wkloke's avatar
wkloke
Explorer | Level 4
5 years ago

Not getting Password reset email link

Hi all, I did not manage to receive Reset Email from no-reply@dropbox.com. Already check the spam folder and Global whitelist no-reply@dropbox.com. After several tried to login with incorrect passw...
Account Settings
Error Messages
  • wkloke1's avatar
    wkloke1
    5 years ago

    Dear Fiona,

     

    Case has been closed.  Support team has sent me the Recovery Link from another email provider login-support@dropbox.com , instead of no-reply@dropbox.com

     

    Thanks for your help

     

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Sorry to hear you can't access your account wkloke. :slight_frown:

When you get the too many attempts error you need to wait for 24 hours to reset the password again. Our team cannot send a password reset email in the meantime. 

If you are not receiving your reset password email tomorrow when you try to reset it again, then please contact our team at: https://www.dropbox.com/support

Is there a computer, that has the Dropbox desktop application installed to access your files from, for now? 

I hope there is! 

  • wkloke1's avatar
    wkloke1
    New member | Level 2
    5 years ago

    Dear Fiona,

    Thanks for your prompt response, after 24 hours, I no longer get "Too many incorrect attempts. Please try again in a few minutes." instead, "If a Dropbox account exists for Email , an e-mail will sent with furthers instruction."

    However, I still not receive any Recovery Link after 4 hours. Already check spam/log files, whitelisted no-reply@dropbox.com

    Can you send the Recovery Link direct to my Email instead of dropbox.com/forgot

     

    Thanks

     

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Sorry for the late response wkloke wkloke1, 

      I located the case you created with us for this account access issue, it is already in the right hands. 

      Please respond there for us to help you resolve this, as soon as possible. 

      Thank you for your patience. 

      • wkloke1's avatar
        wkloke1
        New member | Level 2
        5 years ago

        Dear Fiona,

         

        Case has been closed.  Support team has sent me the Recovery Link from another email provider login-support@dropbox.com , instead of no-reply@dropbox.com

         

        Thanks for your help

         

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