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Forum Discussion
My devices are linked to two different email addresses
When I now go to dropbox on my PHONE, it appears to be linked to ONE of my prior (but still active) email addresses. When I go to dropbox on my COMPUTER, it appears to be linked ANOTHER one of my ema...
DBX_Pedro
Community Manager
Community Manager
Thanks for getting in touch.
It looks like this account is linked to a Gmail address. Would it be alright if we contacted you via email?
We can continue from there.
Yes email is fine
- Megan
Dropbox Staff
I just sent you an email pinkyellowroses74, I'll see you there!
Support was horrific. You have combined an old account associated with one device and newer account with another device. Some of my irreplaceable photos in folders have been “emptied”. And today I still have not gotten confirmation if both accounts are active -one links to phone and a different one links to computer. ([removed per Community Guidelines] (1st and older account) and [removed per Community Guidelines] (2nd account set up).
TERRIBLE TERRIBLE TERRIBLE that you can’t figure this out and explain to me how to fix it. More like DripDropbox!!
