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Forum Discussion
Mobile Authenticator not working
Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working. I'm getting 'invalid' code when i try to input t...
Hi Brooke and Kelly!
Unfortunately, due to our security policies, if you don't remember your password and no longer have access to the email address registered to your Dropbox account, we have no way to help you regain access to that account.If it's possible, we recommend that you contact your email service provider to regain access to your email account, and then request a new password.
However, you may be able to transfer the files in this account to another account in one of two ways:
Method A
If you still have access to a computer with your Dropbox files on it, you can transfer the files to another Dropbox account you've created by unlinking and relinking the Dropbox desktop application to the new account.
To do so, please follow the instructions here:
https://www.dropbox.com/help/25
Method B
If you still have access to a smartphone with the Dropbox app on it and access to a computer, you can transfer the files to another Dropbox account by using the remote installation process.
To do this, please go to the mobile app and do the following:
1) Tap on the “Settings” tab.
2) Tap on “Link a Computer”.
3) Follow the instructions that appear on the screen.
4) Once you've scanned the QR code, you'll be automatically logged in to your Dropbox account. The desktop application will start to download to your computer and sync all files on your Dropbox to that computer.From here you can follow the instructions outlined above in Method A to merge your files with your new account.
Please make sure that you're not using a public computer to carry out this process, as doing so will download your files to the computer.
I hope this helps!
Update:
So, the solution was to set the correct Date/Time/Timezone again on my old mobile phone (with the installed Authenticator) - and the generated code for the 2-Step was accepted. Phew!
Hi,
as so many others I am currently unable to access my dropbox (my primary PRO-Account - f.schoinopoulou@gmail.com).
- I bought a new mobile phone, but forgot first to deactivate the 2-step-authentication (via Authenticator app) and to reactivate it on my new device.
- My mobile phone number has remained the same, though.
- In the meantime my home computer with the Dropbox app "died". The hard disc doesn't work anymore and I simply cannot get the computer to start.
- Today at work I reactivated my old mobile phone (with the active Authenticator app) to sign into my Dropbox-Account via the website. I used my email-adress, my password and a code generated by the app, but I always get an error message: UNVALID CODE.
- I tried that several times but always got the same error.
- Unfortunately I am at work and I cannot access / use the special-emergency-back up code - because it is only documented on a screenshot I took - on my home computer which I cannot start...
- I tried to sign in a last time and requested a SMS to my mobile phone number (which has not changed), but again I got an error: Not possible to send SMS.
Can you please help me to recover my Pro-Account? I need it for my work. Thank you.
