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Forum Discussion

x184926's avatar
x184926
Explorer | Level 3
3 years ago

Missing sync option (smart sync)

Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences opti...
Desktop
Sync
Windows
  • Hannah's avatar
    Hannah
    3 years ago

    Hey x184926, can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Have you actually logged in to your account and set it up on the device yet? Those options looked greyed out as the system isnt running yet. 

 

Make sure you are logged in, set up and syncing and THEN set it up. OR uninstall completely and reinstall and use the advanced options to set it up as you go. 

x184926's avatar
x184926
Explorer | Level 3
3 years ago
It's logged in which is why I am confused why it doesn't show properly.
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    What is the Dropbox version and what does it say if you mouse over its icon on your status bar?

    • x184926's avatar
      x184926
      Explorer | Level 3
      3 years ago

      Dropbox 157.4.4808

      Up to date

  • x184926's avatar
    x184926
    Explorer | Level 3
    3 years ago

    Oh sorry, the grey was indeed because I wasn't login after I reinstall

    but the options are still the same regretless

    The only option I have are selective sync

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi x184926, I'd be happy to help with that! 

       

      If you access your Dropbox folder, and right click on a file, or folder what options do you have there? 

       

      Also, do you use a paid plan on your end, since this feature would be for subscribed users only? 

       

      Let me know more! 

      • x184926's avatar
        x184926
        Explorer | Level 3
        3 years ago

        So if I am a free user I can't have the files be online-only sync?

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