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Windows

1323 Topics

Dropbox desktop app won't install on Windows 11 and gives me an error
Hi there, Dropbox does not complete installation on a new Win 11 install that has been fully updated. This is the latest error code: I've tried different things for 2-3 days no and nothing has worked. I've rebooted, etc ad nauseum between each attempt: Normal install Normal install, run as admin Offline installer Offline installer, run as admin Offline installer run as admin with all antivirus/firewall turned off I'm in China, so tried all the above with and without VPN turned on. Any thoughts?
Solved
Sir_Caramel
2 hours ago Place Apps and Installations
157Views
0likes
16Comments
reinstall, rename old folder? Cannot.
I just downloaded dropbox from their site. It is installing. It has reached the point of creating the dropbox folder -- if this was a new install. However, this is a reinstall. "Couldn't rename Dropbox to make room for your Dropbox folder. Dropbox needs to rename your existing folder or file named Dropbox to finish installing. Please close any open documents and try again." I have no files open that I can see. Should I reboot?
muddleglum
10 hours ago Place Create, upload, and share
10Views
0likes
0Comments
Quick View: smaller thumbnails option would be helpful
Hi, folder "Quick view" would be more helpful to me if it could show more thumbnails in its panel. Right now the thumbnails are huge and can only show four. Would be great to have smaller thumbnails so I can see 4x that amount in the right panel. Thanks.
cellomellowman
2 days ago Place Ideas
35Views
2likes
2Comments
The ignore folder command isn't working; the folder is not being ignored.
I'm trying to ignore a node_modules folder using the command posted here: https://help.dropbox.com/sync/ignored-files My command as typed in Windows power shell is below: Set-Content -Path 'C:\Users\mroch\Dropbox\sd\node_modules' -Stream com.dropbox.ignored -Value 1 I do not see a gray 'minus' sign next to my node_modules folder in Windows Explorer and the files inside continue to by synced.
mroche74
2 days ago Place Apps and Installations
66Views
0likes
6Comments
Cannot sign in to Dropbox desktop app on new Windows laptop
I'm having trouble getting Dropbox to work on a customers device. It's a brand new Win11 laptop. They have a business-subscription with several seats, of which they are the administrator. I can log in to the Web Portal without issues. Installing and signing in into the app from other devices also works. Whenever I try to sign in to the app on that laptop, it appears to try to log in before it suddenly restarts itself and is logged out again, just long enough for the Dropbox folder to be added in windows explorer, without contents. When I click on "Open Dropbox" in the login page, Dropbox sometimes gives me the error "Couldn't complete sign in. Please try again.", however I'm unsure if this is actually related. I have tried to follow these troubleshooting steps already: Performing an advanced reinstall according to the guide provided by Dropbox Setting fully reset, blank MS Edge as default browser, so the login page opens there instead Resetting the account password Deleting duplicate entries of registered devices Uninstalling the app (with extra steps according to advanced reinstall) and installing the MS-Store-version instead I'm at my wits end. I'd hate to have to try to reset the device entirely only to face the same issue again. Kind regards
Solved
djcopnkr69
2 days ago Place Apps and Installations
67Views
0likes
5Comments
I have an encrypted exFAT external drive, but I don't see the prompt to back it up to Dropbox.
I just bought a SanDisk 2TB drive and encrypted it with their software. There is currently only about 30GB of data on it. When I plug it in, I do not get the "Do you want to back up this drive" message, tried multiple times. The drive format is exFAT and it is attached to my PC. Any suggestions on how to get it backed up to Dropbox?
Lynk
3 days ago Place Apps and Installations
69Views
0likes
7Comments
How can I see all files in Windows explorer without having to download all content first?
I am using desktop application on windows 10 and have Dropbox Family plan So far I have seen that I had to download all my content, then right click on it to make it offline to see the file and folder listing How can i see all the files and folders in windows explorer without having to download all content first.
DBmaparikh75
4 days ago Place Create, upload, and share
42Views
0likes
7Comments
Image previews in Explorer only showing the compressed preview for local files on Windows
Hello. Since the big Dropbox update in February 2025 I have been experiencing issues. I mainly use Dropbox in Windows file explorer, not on the Dropbox App / Site. I have Dropbox for Windows on 3 separate devices: (2) Windows 11 Laptops, and (1) Windows 10 Desktop - and I have am having the same issue on all devices. The main issue is image previews in the "preview pane" of the Windows file explorer. Before the update, if I had an image saved locally / set to "available offline", a full preview of the image would show up in the preview pane, just as it would if I was in a local folder on my computer, like my "Pictures" folder, or whatever. Also, images that were only in the cloud / set to "online only" would display a small compressed preview in the preview pane, which is fine. Since the February update, when I am in my Dropbox folder with images that have been downloaded locally, it will either only generate a small compressed preview in the preview pane, or no preview at all, and it takes a very long time for the preview to show up. However, the "online only" images are still behaving the same, showing only a small compressed preview in the preview pane, however the preview shows up faster than it does for a locally saved file... So strange. I do a lot of image editing and graphic design, so not being able to quickly scroll through my image folders and look at the previews puts a massive kink in my workflow. It has been driving me insane. It's like the Dropbox Windows app is having difficulty discerning which files are downloaded locally or just in the cloud. For some reason it is treating the downloaded files like they are still in the cloud, or even worse for some reason as sometimes a preview won't even load, compressed or otherwise. The green checkmark is there on the file, but the previews are compressed or don't show up at all. And this it not an intermittent problem, it is constant and has not gotten better since the update in February. I have been resorting to moving the images into a local folder on whichever device I am currently using so that I am able to scroll through them efficiently, and then re-upload them to the Dropbox folder when I am done working, and then download them to a local folder again on my next device. It is very annoying to do every time. There has to be a better way. I also checked the functionality of my OneDrive and iCloud folders in Windows, and they all show previews in the preview pane just fine, just like my local Windows folders. It is solely a Dropbox issue. I tried searching Reddit and could find nothing, so I started my own post on there, and there are a handful of other people that have come forward with the same problem. Someone from Dropbox commented on my Reddit post and suggested that I post on here, so here I am. Any help out there?? Thank you.
BeauDanger666
4 days ago Place View, download, and export
83Views
1like
6Comments
Dropbox icon constantly reports "Indexing 4 files..."
I deleted all files in my personal Dropbox account, then moved a couple gigs of files into it from my work Dropbox account. It took a little while to move the files but has been completed for a couple days but I have a persistent working icon showing and it says "Indexing 4 files...". How do I determine which files it is supposedly still indexing, or if it is just hung up for some reason? I told it to show me any Sync issues and it says I have no sync issues. I have quit/restarted several times. Running Windows10.
willy999
5 days ago Place Create, upload, and share
72Views
0likes
11Comments
How can I see what files the client thinks it needs to sync?
The client says >250k files, 157GB The total size of the folders marked to sync is <25GB It it really so difficult to give us more details on which files are currently being synchronised and which ones are in the queue? Literally all the others I know of do! Mega.NZ, StackStorage, OwnCloud...
CescoAiel
5 days ago Place Create, upload, and share
28Views
0likes
5Comments

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error.png","associationType":"BODY","width":455,"height":161,"altText":null},"ForumTopicMessage:message:827077":{"__typename":"ForumTopicMessage","subject":"Dropbox desktop app won't install on Windows 11 and gives me an error","conversation":{"__ref":"Conversation:conversation:827077"},"id":"message:827077","revisionNum":2,"uid":827077,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1907586"},"metrics":{"__typename":"MessageMetrics","views":157},"postTime":"2025-03-18T17:04:45.957-07:00","lastPublishTime":"2025-03-18T17:13:24.816-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi there, Dropbox does not complete installation on a new Win 11 install that has been fully updated. \n This is the latest error code: \n I've tried different things for 2-3 days no and nothing has worked. I've rebooted, etc ad nauseum between each attempt: \n \n Normal install \n Normal install, run as admin \n Offline installer \n Offline installer, run as admin \n Offline installer run as admin with all antivirus/firewall turned off \n \n I'm in China, so tried all the above with and without VPN turned on. \n Any thoughts? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"544","kudosSumWeight":0,"repliesCount":16,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcwNzctUkF4cWlr?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830164":{"__typename":"Conversation","id":"conversation:830164","topic":{"__typename":"ForumTopicMessage","uid":830164},"lastPostingActivityTime":"2025-04-12T13:43:48.516-07:00","solved":false},"User:user:1910925":{"__typename":"User","uid":1910925,"login":"muddleglum","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1910925"},"ForumTopicMessage:message:830164":{"__typename":"ForumTopicMessage","subject":"reinstall, rename old folder? Cannot.","conversation":{"__ref":"Conversation:conversation:830164"},"id":"message:830164","revisionNum":1,"uid":830164,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1910925"},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2025-04-12T13:43:48.516-07:00","lastPublishTime":"2025-04-12T13:43:48.516-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I just downloaded dropbox from their site. It is installing. It has reached the point of creating the dropbox folder -- if this was a new install. However, this is a reinstall. \"Couldn't rename Dropbox to make room for your Dropbox folder. Dropbox needs to rename your existing folder or file named Dropbox to finish installing. Please close any open documents and try again.\" I have no files open that I can see. Should I reboot? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"435","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:817526":{"__typename":"Conversation","id":"conversation:817526","topic":{"__typename":"IdeaTopicMessage","uid":817526},"lastPostingActivityTime":"2025-04-11T18:47:07.781-07:00","solved":false},"Category:category:101002000":{"__typename":"Category","id":"category:101002000","displayId":"101002000"},"User:user:337912":{"__typename":"User","uid":337912,"login":"cellomellowman","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzc5MTItUzhXOHBU?image-coordinates=0%2C110%2C965%2C1075"},"id":"user:337912"},"IdeaTopicMessage:message:817526":{"__typename":"IdeaTopicMessage","subject":"Quick View: smaller thumbnails option would be helpful","conversation":{"__ref":"Conversation:conversation:817526"},"id":"message:817526","revisionNum":1,"uid":817526,"depth":0,"board":{"__ref":"Idea:board:101002013"},"author":{"__ref":"User:user:337912"},"metrics":{"__typename":"MessageMetrics","views":35},"postTime":"2025-01-11T21:40:52.746-08:00","lastPublishTime":"2025-01-11T21:40:52.746-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, folder \"Quick view\" would be more helpful to me if it could show more thumbnails in its panel. Right now the thumbnails are huge and can only show four. Would be great to have smaller thumbnails so I can see 4x that amount in the right panel. Thanks. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"274","kudosSumWeight":2,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830007":{"__typename":"Conversation","id":"conversation:830007","topic":{"__typename":"ForumTopicMessage","uid":830007},"lastPostingActivityTime":"2025-04-11T13:13:00.930-07:00","solved":false},"User:user:1910772":{"__typename":"User","uid":1910772,"login":"mroche74","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1910772"},"ForumTopicMessage:message:830007":{"__typename":"ForumTopicMessage","subject":"The ignore folder command isn't working; the folder is not being ignored.","conversation":{"__ref":"Conversation:conversation:830007"},"id":"message:830007","revisionNum":3,"uid":830007,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1910772"},"metrics":{"__typename":"MessageMetrics","views":66},"postTime":"2025-04-10T21:53:12.479-07:00","lastPublishTime":"2025-04-11T11:03:33.247-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm trying to ignore a node_modules folder using the command posted here: \n https://help.dropbox.com/sync/ignored-files \n My command as typed in Windows power shell is below: \n Set-Content -Path 'C:\\Users\\mroch\\Dropbox\\sd\\node_modules' -Stream com.dropbox.ignored -Value 1 \n I do not see a gray 'minus' sign next to my node_modules folder in Windows Explorer and the files inside continue to by synced. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"404","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829549":{"__typename":"Conversation","id":"conversation:829549","topic":{"__typename":"ForumTopicMessage","uid":829549},"lastPostingActivityTime":"2025-04-11T07:50:28.836-07:00","solved":true},"User:user:1910396":{"__typename":"User","uid":1910396,"login":"djcopnkr69","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1910396"},"ForumTopicMessage:message:829549":{"__typename":"ForumTopicMessage","subject":"Cannot sign in to Dropbox desktop app on new Windows laptop","conversation":{"__ref":"Conversation:conversation:829549"},"id":"message:829549","revisionNum":2,"uid":829549,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1910396"},"metrics":{"__typename":"MessageMetrics","views":67},"postTime":"2025-04-08T08:37:10.010-07:00","lastPublishTime":"2025-04-08T09:20:44.086-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm having trouble getting Dropbox to work on a customers device. It's a brand new Win11 laptop. \n They have a business-subscription with several seats, of which they are the administrator. I can log in to the Web Portal without issues. Installing and signing in into the app from other devices also works. \n Whenever I try to sign in to the app on that laptop, it appears to try to log in before it suddenly restarts itself and is logged out again, just long enough for the Dropbox folder to be added in windows explorer, without contents. When I click on \"Open Dropbox\" in the login page, Dropbox sometimes gives me the error \"Couldn't complete sign in. Please try again.\", however I'm unsure if this is actually related. \n I have tried to follow these troubleshooting steps already: \n \n Performing an advanced reinstall according to the guide provided by Dropbox \n Setting fully reset, blank MS Edge as default browser, so the login page opens there instead \n Resetting the account password \n Deleting duplicate entries of registered devices \n Uninstalling the app (with extra steps according to advanced reinstall) and installing the MS-Store-version instead \n \n \n I'm at my wits end. I'd hate to have to try to reset the device entirely only to face the same issue again. \n Kind regards ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1329","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829542":{"__typename":"Conversation","id":"conversation:829542","topic":{"__typename":"ForumTopicMessage","uid":829542},"lastPostingActivityTime":"2025-04-10T15:02:01.353-07:00","solved":false},"User:user:1177870":{"__typename":"User","uid":1177870,"login":"Lynk","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:1177870"},"ForumTopicMessage:message:829542":{"__typename":"ForumTopicMessage","subject":"I have an encrypted exFAT external drive, but I don't see the prompt to back it up to Dropbox.","conversation":{"__ref":"Conversation:conversation:829542"},"id":"message:829542","revisionNum":2,"uid":829542,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1177870"},"metrics":{"__typename":"MessageMetrics","views":69},"postTime":"2025-04-08T07:38:18.221-07:00","lastPublishTime":"2025-04-08T08:48:22.579-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I just bought a SanDisk 2TB drive and encrypted it with their software. There is currently only about 30GB of data on it. When I plug it in, I do not get the \"Do you want to back up this drive\" message, tried multiple times. The drive format is exFAT and it is attached to my PC. Any suggestions on how to get it backed up to Dropbox? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"360","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829653":{"__typename":"Conversation","id":"conversation:829653","topic":{"__typename":"ForumTopicMessage","uid":829653},"lastPostingActivityTime":"2025-04-09T12:56:20.283-07:00","solved":false},"User:user:1909179":{"__typename":"User","uid":1909179,"login":"DBmaparikh75","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1909179"},"ForumTopicMessage:message:829653":{"__typename":"ForumTopicMessage","subject":"How can I see all files in Windows explorer without having to download all content first?","conversation":{"__ref":"Conversation:conversation:829653"},"id":"message:829653","revisionNum":2,"uid":829653,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1909179"},"metrics":{"__typename":"MessageMetrics","views":42},"postTime":"2025-04-09T03:00:49.549-07:00","lastPublishTime":"2025-04-09T03:49:41.401-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am using desktop application on windows 10 and have Dropbox Family plan \n So far I have seen that I had to download all my content, then right click on it to make it offline to see the file and folder listing \n How can i see all the files and folders in windows explorer without having to download all content first. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"320","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829599":{"__typename":"Conversation","id":"conversation:829599","topic":{"__typename":"ForumTopicMessage","uid":829599},"lastPostingActivityTime":"2025-04-09T07:28:52.087-07:00","solved":false},"User:user:1910435":{"__typename":"User","uid":1910435,"login":"BeauDanger666","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1910435"},"ForumTopicMessage:message:829599":{"__typename":"ForumTopicMessage","subject":"Image previews in Explorer only showing the compressed preview for local files on Windows","conversation":{"__ref":"Conversation:conversation:829599"},"id":"message:829599","revisionNum":2,"uid":829599,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1910435"},"metrics":{"__typename":"MessageMetrics","views":83},"postTime":"2025-04-08T14:02:51.038-07:00","lastPublishTime":"2025-04-08T14:16:44.853-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello. Since the big Dropbox update in February 2025 I have been experiencing issues. I mainly use Dropbox in Windows file explorer, not on the Dropbox App / Site. I have Dropbox for Windows on 3 separate devices: (2) Windows 11 Laptops, and (1) Windows 10 Desktop - and I have am having the same issue on all devices. \n The main issue is image previews in the \"preview pane\" of the Windows file explorer. Before the update, if I had an image saved locally / set to \"available offline\", a full preview of the image would show up in the preview pane, just as it would if I was in a local folder on my computer, like my \"Pictures\" folder, or whatever. Also, images that were only in the cloud / set to \"online only\" would display a small compressed preview in the preview pane, which is fine. \n Since the February update, when I am in my Dropbox folder with images that have been downloaded locally, it will either only generate a small compressed preview in the preview pane, or no preview at all, and it takes a very long time for the preview to show up. However, the \"online only\" images are still behaving the same, showing only a small compressed preview in the preview pane, however the preview shows up faster than it does for a locally saved file... So strange. \n I do a lot of image editing and graphic design, so not being able to quickly scroll through my image folders and look at the previews puts a massive kink in my workflow. It has been driving me insane. \n It's like the Dropbox Windows app is having difficulty discerning which files are downloaded locally or just in the cloud. For some reason it is treating the downloaded files like they are still in the cloud, or even worse for some reason as sometimes a preview won't even load, compressed or otherwise. The green checkmark is there on the file, but the previews are compressed or don't show up at all. And this it not an intermittent problem, it is constant and has not gotten better since the update in February. I have been resorting to moving the images into a local folder on whichever device I am currently using so that I am able to scroll through them efficiently, and then re-upload them to the Dropbox folder when I am done working, and then download them to a local folder again on my next device. It is very annoying to do every time. There has to be a better way. \n I also checked the functionality of my OneDrive and iCloud folders in Windows, and they all show previews in the preview pane just fine, just like my local Windows folders. It is solely a Dropbox issue. \n I tried searching Reddit and could find nothing, so I started my own post on there, and there are a handful of other people that have come forward with the same problem. Someone from Dropbox commented on my Reddit post and suggested that I post on here, so here I am. \n Any help out there?? Thank you. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2912","kudosSumWeight":1,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827236":{"__typename":"Conversation","id":"conversation:827236","topic":{"__typename":"ForumTopicMessage","uid":827236},"lastPostingActivityTime":"2025-04-08T09:27:37.698-07:00","solved":false},"User:user:1907922":{"__typename":"User","uid":1907922,"login":"willy999","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1907922"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyMzYtNUdBWDNy?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyMzYtNUdBWDNy?revision=1","title":"url_upload.jpg","associationType":"BODY","width":418,"height":186,"altText":""},"ForumTopicMessage:message:827236":{"__typename":"ForumTopicMessage","subject":"Dropbox icon constantly reports \"Indexing 4 files...\"","conversation":{"__ref":"Conversation:conversation:827236"},"id":"message:827236","revisionNum":1,"uid":827236,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1907922"},"metrics":{"__typename":"MessageMetrics","views":72},"postTime":"2025-03-19T12:56:45.990-07:00","lastPublishTime":"2025-03-19T12:56:45.990-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I deleted all files in my personal Dropbox account, then moved a couple gigs of files into it from my work Dropbox account. It took a little while to move the files but has been completed for a couple days but I have a persistent working icon showing and it says \"Indexing 4 files...\". How do I determine which files it is supposedly still indexing, or if it is just hung up for some reason? I told it to show me any Sync issues and it says I have no sync issues. I have quit/restarted several times. Running Windows10. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"547","kudosSumWeight":0,"repliesCount":11,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjcyMzYtNUdBWDNy?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829338":{"__typename":"Conversation","id":"conversation:829338","topic":{"__typename":"ForumTopicMessage","uid":829338},"lastPostingActivityTime":"2025-04-08T02:55:27.305-07:00","solved":false},"User:user:1910215":{"__typename":"User","uid":1910215,"login":"CescoAiel","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1910215"},"ForumTopicMessage:message:829338":{"__typename":"ForumTopicMessage","subject":"How can I see what files the client thinks it needs to sync?","conversation":{"__ref":"Conversation:conversation:829338"},"id":"message:829338","revisionNum":1,"uid":829338,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1910215"},"metrics":{"__typename":"MessageMetrics","views":28},"postTime":"2025-04-07T02:40:39.428-07:00","lastPublishTime":"2025-04-07T02:40:39.428-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The client says >250k files, 157GB The total size of the folders marked to sync is <25GB It it really so difficult to give us more details on which files are currently being synchronised and which ones are in the queue? 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