You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

lookingforhelp's avatar
lookingforhelp
New member | Level 2
8 months ago

Locked out of my account and no access to the email.

I have an account set up with an email address I no longer have access to.  The password to the account has also expired, so I am stuck.  I can't log into the account without changing the password, a...
Account Access
Account Settings
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi lookingforhelp, let's jump right into this! 

 

Things aren't ideal, since you have no access to the email linked to your Dropbox account.

 

However, I want to see how I can help with this. Would it be okay for me to send you an email, in order for us to have a closer look?

 

Let me know! 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!