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Forum Discussion

kerryh's avatar
kerryh
New member | Level 2
3 years ago

Live chat button does not work

Hello- I have a paid personal account and the live chat button is available to me for support.  Unfortunately when I chose the button for English nothing happens at all.  Does anyone know how to use...
Account Settings
Web
cmcintoshphoto's avatar
cmcintoshphoto
Explorer | Level 4
10 months ago

Lol, it's been 1.5 years and this is still happening. No support chat ever. Do you think they know this??? that this is the reason they're not getting any chats? Wish I could just talk to someone.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi cmcintoshphoto, we've not received any reports about the chat button not working. 

     

    Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    If need be, you can contact the team via email, depending on your plan.

    • cmcintoshphoto's avatar
      cmcintoshphoto
      Explorer | Level 4
      10 months ago

      I've tried all of those things, Jay. I've also submitted at least 3 email tickets and haven't received replies.

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