We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
How can I access live chat for support?
where can i find the Live chat on my account??
If you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.
Rich
Super User II
Super User IIIf you have a Business account, it will be available through the support tools in your Admin console. If you have a Personal account that includes chat support, you can just go to the usual Support URL and the Live Chat option will be listed if it's available to you.
- Mark
Or you can get it if you are a Professional user: https://www.dropbox.com/plans?trigger=nr
- No...what does it mean....if it's available to you? Why wouldn't it be?
- MarkOnly certain paying account levels have access to online chat. And within Business accounts only Team Admins do.
If you are not an Admin you need to speak to them for assistance or log a ticket.
I have a business plan, and I don't see any chat option in the console. The "help" just takes me to the same page with no such option. I really need real time phone support, and am willing to pay for it. If it exists it should be easy to find. It's not. I've just wasted an hour looking for it.
I have a business account, need urgent real time phone support or at least chat support and more than willing to pay for it. If such support exists, I just spent an hour looking and couldn't find it.
Please help with a link, phone number, anything.
Russ Howard
[personal information removed as per Community Guidelines]- Lusil
Dropbox Staff
Hello rustoleo, thanks for reaching out to us!
You can find the available support options available for your account by logging in and going to dropbox.com/support.
From there, if you're on a Business team and you're the team admin, you'll also be able to find how to contact us via phone.
Nonetheless, I'm more than happy to help, so let me know any information on what you're seeing or experiencing and I'll make sure to get back to you as soon as possible. Thanks!
I cannot seem to renew my account. Can you help me
Hi im having problem with our new uploads which we couldn't view
I guess my personal account doesn't include live chat - how can I get it?
- Lusil
Hi there FRAnkRubin29, thanks for nudging us on this thread.
Your technical support options depend on what kind of account you have and you can find more about what each subscription offers in this link.
In the meantime, if you have any other questions, just give us a shout. Thanks!
I have no idea if I have a dropbox account. I just want to know what i need to do to send (email) large documents or videos and what the costs are for a private account. I need simple solutions and not complex details.
- Lusil
Hi there Joel Littman, thanks for nudging us on this thread.
If you're posting on the Dropbox Community, it means that you have a Dropbox account. You can go to it by clicking on the Dropbox logo that's on the top left corner of this page.
To find the email address associated with it, you'll have to check out your General from your settings, here.
You can share your files with other users who have a Dropbox account by following these steps. If they don't have an account, you can send them a shared link to your files.
Finally, you don't need a subscription to share content, but if you do want to upgrade, you can have a look at our plans in this link.
Hope this helps!
My account is not yet activated. I was previously using the chat function as I explored things I wanted to do. I thought I was done and now have more questions. What do I do?
I have Drop box plus account and chat support doesn't even work. i clicked 50 time live chat button but nothing opens.
We have 5 accounts with drobox, and now we will just cancel them all, we don't want support which does not even work.
- Hannah
Hey cduniforms, sorry to see you're having trouble accessing the live chat support option.
Did you try from a different browser or from a private browsing window, to see if you get a different behavior?
Live Chat is listed. But it takes me to SALES chat.
