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Robertuk's avatar
Robertuk
Explorer | Level 3
Hi

The problem started when my excel spreadsheet within drop box deleted all the info when I hit a key (unsure what it was)

Then I could t log in - I’ve now sorted that

I then paid 9.99 to upgrade to to paid version as it has backup - payment has been taken but it hasn’t upgraded
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for clarifying, Robert, and I'm happy to see that you were able to sort out the logging in issue.

 

As for your upgrade, did you do it through the Dropbox app on your mobile device? Were you billed through iTunes or Google Play?

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