You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Tu R.'s avatar
Tu R.
New member | Level 1
10 years ago

Invalid Email Or Password - Login issue

My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbo...
Account Settings
Error Messages
Security
  • Mark's avatar
    Mark
    8 years ago
    Hi Rainbear,

    Are you using a recent version of Dropbox? www.dropbox.com/downloading

    Does Dropbox give you any errors when it fails?
Rainbear's avatar
Rainbear
New member | Level 2

I am also having an issue logging into the Dropbox App for Mac on 10.12.4. I can sign into the webpage just fine. The webpage will prompt me for my 2factor authentication from the Google Authenticator, but the app just takes my login and password and fails every time. Help!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
Hi Rainbear,

Are you using a recent version of Dropbox? www.dropbox.com/downloading

Does Dropbox give you any errors when it fails?
  • Rainbear's avatar
    Rainbear
    New member | Level 2
    8 years ago
    Redownloaded it today (but yes, I had downloaded it when I posted the comment), and now it's working. Thanks! :-)
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey Rainbear, 

       
      Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT. 
       
       
      Warm regards, 
      JaneA 
       
      [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!