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Forum Discussion
Srgreenwood
3 years agoHelpful | Level 5
Incorrect name in Dropbox email
Apologies if this is posted in the wrong place or has already been raised.
On 12/12/2021 I received an email from Dropbox titled 'Updates to our Terms of Service and Privacy Policy'.
This...
- 3 years ago
After carefully reviewing this case, our agents have discovered that this user had entered a string of characters that may potentially be a password into the name field of second Dropbox account. This is why they were sent this email. If you need any further assistance, please don’t hesitate to reach out.
Megan
Dropbox Staff
Hey @Srgreenwood, sorry to hear about this!
I just sent you an email, in order for us to have a closer look into this.
Please reply back to me as soon as possible, and we'll continue working on this.
Cheers!
I just sent you an email, in order for us to have a closer look into this.
Please reply back to me as soon as possible, and we'll continue working on this.
Cheers!
krbalezentis
2 years agoNew member | Level 2
My email was compromised therefore do not send any emails to [Removed as per Community Guidelines] cannot even access it as someone actually took it over and it is my name!
- Jay2 years agoDropbox Staff
Hi krbalezentis, if your email was compromised, have you contacted your email provider for further assistance on this matter?
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