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Forum Discussion
Incorrect name in Dropbox email
Apologies if this is posted in the wrong place or has already been raised.
On 12/12/2021 I received an email from Dropbox titled 'Updates to our Terms of Service and Privacy Policy'.
This...
After carefully reviewing this case, our agents have discovered that this user had entered a string of characters that may potentially be a password into the name field of second Dropbox account. This is why they were sent this email. If you need any further assistance, please don’t hesitate to reach out.
Emmet
Community Manager
Community ManagerAfter carefully reviewing this case, our agents have discovered that this user had entered a string of characters that may potentially be a password into the name field of second Dropbox account. This is why they were sent this email. If you need any further assistance, please don’t hesitate to reach out.
- My children created the Dropbox many years ago and I had hardly used it independently! So I am having problems convincing you that I am the same person as indicated in my email ID
- It would be helpful if you could let me know the password used originally by our family of 3, though I have not had the reason to look for it up to now!
- Rich
Super User II
ZK3_ wrote:
It would be helpful if you could let me know the password used originally by our family of 3, though I have not had the reason to look for it up to now!Dropbox cannot tell you what password you used. They wouldn't have access to it. Any company that's serious about security will store passwords in an encrypted form that's not readable.
If needed, you can reset your password. You'll need to enter the email address that was used on your Dropbox account.
- Access is higher than my owner ship
- Hannah
Dropbox Staff
Hey Uzaif Nadeem , are you having some kind of issue related to this thread?
Can you please give us some more details?
