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BJGardner's avatar
BJGardner
New member | Level 2
2 years ago

Storage Space - Incorrect on Dropbox

I am a member using the free 2GB storage subscription. According to the files on my PC the files take up 1.1GB of space. According to the online subscription, the files take up 2.01GB of space. How is it that they differ and what is the solution? It is preventing me from accessing files for work. 

Dropbox Basic
Storage space
  • Walter's avatar
    Walter
    2 years ago

    Hey BJGardner, thanks for the screenshots there!

     

    Do you see any files or folders taking up space on your account's homepage or your backups page perhaps?

     

    Let us know and we'll take it from there. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey BJGardner, thanks for the screenshots there!

       

      Do you see any files or folders taking up space on your account's homepage or your backups page perhaps?

       

      Let us know and we'll take it from there. 

      • BJGardner's avatar
        BJGardner
        New member | Level 2
        2 years ago

        Hi Walter

        It was the back up settings taking up unnecessary space - thank you so much for your prompt assistance, much appreciated. 

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