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Srgreenwood 's avatar
Srgreenwood
Helpful | Level 5
3 years ago

Incorrect name in Dropbox email

Apologies if this is posted in the wrong place or has already been raised.   On 12/12/2021 I received an email from Dropbox titled 'Updates to our Terms of Service and Privacy Policy'.   This...
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  • Emmet's avatar
    Emmet
    3 years ago

    After carefully reviewing this case, our agents have discovered that this user had entered a string of characters that may potentially be a password into the name field of second Dropbox account. This is why they were sent this email. If you need any further assistance, please don’t hesitate to reach out.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey @Srgreenwood, sorry to hear about this! 

I just sent you an email, in order for us to have a closer look into this. 

Please reply back to me as soon as possible, and we'll continue working on this. 

Cheers! 
Srgreenwood 's avatar
Srgreenwood
Helpful | Level 5
3 years ago

Hi

 

No I did not enter my password as my name.

 

Dropbox sent two emails:

 

1) Saying Hi 'my password'

2) Saying Hi 'Steve'

 

I made no changes to my details in between emails so this error appears to have come from your end.

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