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Forum Discussion
I'm not receiving the email to verify my account, any help?
Hi I can't receive a verification email. I've requested multiple times. I have added no-reply@dropbox.com to my contacts.
Please help.
Vincent
Megan
Dropbox Staff
Dropbox StaffHey V1teo, I hope you're doing well!
Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?
Keep me posted!
Hi Megan
Perfect, thank you I changed browser and it worked.
Also I have paid for a dropbox plus annual subscription via the Itunes app, but it's not showing on my account?
- Megan
Hi Thank you, that also works. Although it applied it to my personal account, as opposed to business account. Is there a way of changing that?
- Walter
Hey V1teo - sorry to jump in here, but I just wanted to mention that we're not able to transfer subscriptions from our end.
You can either cancel the subscription to the wrong account and ask for a refund from Apple directly and once this is settled upgrade the correct account or swap the email addresses between your accounts.
I hope this helps!
