We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

HaleyBrownWoods's avatar
HaleyBrownWoods
Explorer | Level 3
4 months ago

I can't login - I no longer have access to the email address and I'm still being billed.

Someone please help me. I don't have access to my email address anymore that my DropBox account was created under. I can't login to change the password or anything because the email was deleted. I do...
Account Access
Account Settings
HaleyBrownWoods's avatar
HaleyBrownWoods
Explorer | Level 3

Yes, please! If you aren't able to access my contact email via my account here I am happy to post it. Thank you so much!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

@HaleyBrownWoods, before logging a ticket for you, can you clarify if those Dropbox charges are linked to iTunes/Google Play, by any chance? You can double check this on your bank statement. 

 

If not, we can reach you to the email address you see here. You can access it, correct?

  • HaleyBrownWoods's avatar
    HaleyBrownWoods
    Explorer | Level 3
    3 months ago

    Thank you so much! The email is correct and on my bank statement it just says "recurring withdrawal VISA Check Card Debit Card DROPBOX" then dropbox.com - so I am 99% sure there is no iTunes or Google Play associated with it 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hi @HaleyBrownWoods, I just sent you an email.

       

      I'll see you there, cheers!

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!