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HaleyBrownWoods's avatar
HaleyBrownWoods
Explorer | Level 3
4 months ago

I can't login - I no longer have access to the email address and I'm still being billed.

Someone please help me. I don't have access to my email address anymore that my DropBox account was created under. I can't login to change the password or anything because the email was deleted. I do...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi HaleyBrownWoods, thanks for posting here!

 

Things aren't looking very bright, since you have no access to the email linked to your Dropbox account.

 

However, I want to see how I can help with this. Would it be okay for me to send you an email, in order for us to have a closer look?

 

Let me know! 

  • HaleyBrownWoods's avatar
    HaleyBrownWoods
    Explorer | Level 3
    3 months ago

    Yes, please! If you aren't able to access my contact email via my account here I am happy to post it. Thank you so much!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      @HaleyBrownWoods, before logging a ticket for you, can you clarify if those Dropbox charges are linked to iTunes/Google Play, by any chance? You can double check this on your bank statement. 

       

      If not, we can reach you to the email address you see here. You can access it, correct?

      • HaleyBrownWoods's avatar
        HaleyBrownWoods
        Explorer | Level 3
        3 months ago

        Thank you so much! The email is correct and on my bank statement it just says "recurring withdrawal VISA Check Card Debit Card DROPBOX" then dropbox.com - so I am 99% sure there is no iTunes or Google Play associated with it 

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