You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
MariM1
7 months agoExplorer | Level 3
How can I switch account log-ins?
How do I delete an old account that is preventing me from logging into a new account? The login keeps reverting to the other Dropbox account that was set up long ago. I can’t override that. It appear...
MariM1
Explorer | Level 3
Thanks for the quick response! It's for my husband, a laptop with Microsoft Windows. Logging in through the website. I did the same thing for my own login last week, on my own laptop. We're both trying to access the same new Dropbox account. I had an old Dropbox account that I hadn't accessed for a few years. On the login screen, that email address auto-populated. But because I was the one that set that up with my own email, the 2-step verification code was sent to my email and I was able to access that. Once I logged in and then logged out of that old account, I was then able to log into the new account no problem. So, HIS login screen is auto-populating with an old Dropbox account that he did not set up. Trying to do the same thing I did with mine, we've tried to log into that old one so we can logout. But, because someone else created a dummy gmail account to set that up, we have no access to that gmail to receive the 6-digit code. So we're trying to figure out how to permanently delete that old account from his login screen, so he can get access to this new account. Does that make sense?
Megan
7 months agoDropbox Staff
Hey MariM1, thanks for the added info!
Have you tried clearing your browser's cache & cookies, by any chance?
That should maybe help, since it would clear the saved, old email address, and it would allow your husband to enter his own credentials.
- MariM17 months agoExplorer | Level 3
Thanks, Megan. I was afraid that would be the next step. A pain, as he has dozens of other sites that he'll now have to go back and re-enter those log-in credentials. Do you happen to know if you can clear the cache/history of only one specific site?
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!