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Forum Discussion

Chemist's avatar
Chemist
Explorer | Level 3
11 months ago

How can I get my computers to sync with my new account?

Hi,   I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.
Account Settings
Desktop
Multiple Accounts
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey Chemist, thanks for reaching out to the Dropbox Community with your question.

 

If you'd like to sync your computers with a new Dropbox account, what you need to do is sign out of the old account through the Dropbox app preferences and then sign in to your new one.

 

You can find the steps on how to sign out of the Dropbox app in this article.

 

Let me know if you have any other questions!

  • Chemist's avatar
    Chemist
    Explorer | Level 3
    11 months ago

    Hey Hannah,

     

    Thanks for the advice. I tried that on my browser, and it didn't work. I tried to see if there was a way to get into the app on my computers, and there wasn't a way to sign out. 

    I'm currently in the process of deleting the app from my computers and re-downloading, but that's giving me errors while trying to reinstall. If there's a better way to do this, I'm listening.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey Chemist, are you having issues when following the steps in the article I linked you above?

       

      What do you see when you try to sign out of the Dropbox app through the preferences?

      • Chemist's avatar
        Chemist
        Explorer | Level 3
        11 months ago

        Hi Hannah,

         

        I'm able to sign out in ACCOUNT, but not PREFERENCES.

         

        I still haven't figured out how to SYNC.

         

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