You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

DanielleJB's avatar
DanielleJB
Explorer | Level 4
4 years ago

Expired password - frustration

Tried to log in on one computer when I received notification that my password expired. Was still logged into my account on another computer. Tried to change the password and it wouldn't take. I c...
Account Access
Account Settings
  • Jay's avatar
    Jay
    4 years ago
    Thanks for the ticket ID, I've replied to your message.

    Please could you reply to that when you get a chance!
Melin1's avatar
Melin1
Explorer | Level 3
Sorry wrong ticket number before.

Here's my ticket#:
12531739
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Thanks for the ticket, I've replied to your message, please could you reply as soon as you get a chance.
  • manual's avatar
    manual
    Explorer | Level 4
    4 years ago
    Hi Jay, could you please also help me? I’ve started a ticket regarding this, but nobody is responding to me after a week. Ticket #12580705
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Happy Friday manual, I'm going to be sending you an email.

      Please respond back as soon as possible.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!