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Explorer | Level 4

11 months ago

Solved

API access token expired

Why, if Google is supposed to be so great, does their software do this kind of **bleep**? I received an extremely important Proposal for Collaboration yesterday and it says the API is expired and then it wants me to program a bunch of crap. I’m not a programmer nor do I want to be. Thats why I hate Google and their products. Using Dropbox sucks. Advertising with them is a pain in the ass. They are a second rate company. Why they haven't fired their CEO and got someone to run the company who knows what they’re doing is beyond me. How do I fix the API so i can read the document?

Greg-DB
9 years ago
The level of access an application has is decided by the developer when they first create and develop the app. That level of access is described when you first choose whether or not to connect the app to your app, as well as after the fact, on your account security page.

You can see the level of access for each app connected to your account on the account security page here:

https://www.dropbox.com/account/security

If you no longer want any of those apps to have the listed level of access, you can revoke it on that page using the 'x'. It's not possible to just change the level of access for any particular app though.

10 Replies

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Walter
Dropbox Staff
5 years ago
Thanks for the additional information and the visual aid BogBeast1!

I won't be able to indicate whether this would work fully as expected as this is third party software and may have unexpected configurations. We do have some general recommendations that may help though when it comes to using Virtual Machines.

For our deskopt app to work correctly, it needs to be installed in an Operating System (OS) that is not part of a Shared Session. If installing into a virtual environment, it would need to be installed into a user account that is part of this virtual desktop or virtual machine and only accessed by that user account. The Dropbox folder should also be located on the same mounted drive that is running the virtual machine or virtual desktop.

Please be aware that if you install Dropbox on a virtual machine or virtual desktop that are non-persistent, such that they are reset on a schedule or after logging off, Dropbox may be logged out and need to resync everytime this occurs.

While we're at it, you could try changing your default browser to see if this improves matter at all.

I know it's not much, but I hope this helps!
- BogBeast1
  Explorer | Level 4
  5 years ago
  Thanks Walter
  
  I have tried a different browser and there is no change.
  
  FYi I have the same issue on other machines which are physical, so I don't believe it related to the Vm
  
  I fear that it is all to do with my account being locked - I have logged a call with support to see why, but I don't know how long it will take.
  
  I think I will have to look at another solution for file sync...
Rich
Super User II
11 months ago
BarryE54 wrote:
I received an extremely important Proposal for Collaboration yesterday and it says the API is expired ...

Perhaps if you explained the exact issue you're having and how it relates to Dropbox, someone might have enough information to be able to help you. How was this proposal received? What application are you using that is saying the API is expired? What is the EXACT message you're receiving and from where? etc.
BarryE54
Explorer | Level 4
11 months ago
I received a Proposal for Collaboration from a company I sent a proposal to via email, but when I tried to open it to view the document, it wouldn't open and it says

"API has expired. Please reach out to your provider for API renewal."

I sent a message back to the individual who sent it to me, via the address he sent it from inside of Dropbox and it said it was delivered, but it's Memorial Day weekend and he might not see it until Tuesday. However, he also said on the last earnings call that he was leaving the company in a few months, so I want to make sure I can review the proposal and hope he isn't leaving at the end of this month. Every time I try to use a Google Product, there are issues with it.
- Mark
  Super User II
  11 months ago
  BarryE54 wrote:
  
  I received a Proposal for Collaboration from a company I sent a proposal to via email, but when I tried to open it to view the document, it wouldn't open and it says
  
  "API has expired. Please reach out to your provider for API renewal."
  
  Every time I try to use a Google Product, there are issues with it.
  
  Dropbox isnt a google product....
  
  Shared links dont have API access keys on them. So if they are using Dropbox (and not GoogleDrive) they are sending it via a third party product and so they need to fix that - the product needs to fix that as its that which is at fault.
- BarryE54
  Explorer | Level 4
  11 months ago
  My error. I assumed Google had purchased them because they are constantly trying to get me to use it on Chrome. But I still don't know how to fix the error. This is Dropbox's help page. How do I fix the API issue? It was sent from Tesla. I asked him to resend it. Do I need to do something more in Dropbox for it to be able to open?
  - BarryE54
    Explorer | Level 4
    11 months ago
    And thank you for the clarification and for trying to help.
jazminknight765
New member | Level 2
11 months ago
Need to open important document back it says api has expired and I urgently need to access the document this is my nans account so if a password is required I don't know it
- Rich
  Super User II
  11 months ago
  jazminknight765 wrote:
  
  Need to open important document back it says api has expired and I urgently need to access the document this is my nans account so if a password is required I don't know it
  
  You either need to contact the person that sent the document and let them know, or contact the developer of whatever software/service was used to send the document and let them know that their API access has expired.
  - BarryE54
    Explorer | Level 4
    11 months ago
    Thank you very much.

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BarryE54 wrote:
I received an extremely important Proposal for Collaboration yesterday and it says the API is expired ...

Perhaps if you explained the exact issue you're having and how it relates to Dropbox, someone might have enough information to be able to help you. How was this proposal received? What application are you using that is saying the API is expired? What is the EXACT message you're receiving and from where? etc.

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I received a Proposal for Collaboration from a company I sent a proposal to via email, but when I tried to open it to view the document, it wouldn't open and it says

\"API has expired. Please reach out to your provider for API renewal.\"

I sent a message back to the individual who sent it to me, via the address he sent it from inside of Dropbox and it said it was delivered, but it's Memorial Day weekend and he might not see it until Tuesday. However, he also said on the last earnings call that he was leaving the company in a few months, so I want to make sure I can review the proposal and hope he isn't leaving at the end of this month. Every time I try to use a Google Product, there are issues with it.

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BarryE54 wrote:
\n
I received a Proposal for Collaboration from a company I sent a proposal to via email, but when I tried to open it to view the document, it wouldn't open and it says
\n

\n
\"API has expired. Please reach out to your provider for API renewal.\"
\n
Every time I try to use a Google Product, there are issues with it.
\n

Dropbox isnt a google product....

Shared links dont have API access keys on them. So if they are using Dropbox (and not GoogleDrive) they are sending it via a third party product and so they need to fix that - the product needs to fix that as its that which is at fault.

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My error. I assumed Google had purchased them because they are constantly trying to get me to use it on Chrome. But I still don't know how to fix the error. This is Dropbox's help page. How do I fix the API issue? It was sent from Tesla. I asked him to resend it. Do I need to do something more in Dropbox for it to be able to open?

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And thank you for the clarification and for trying to help.

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Need to open important document back it says api has expired and I urgently need to access the document this is my nans account so if a password is required I don't know it

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jazminknight765 wrote:
\n
Need to open important document back it says api has expired and I urgently need to access the document this is my nans account so if a password is required I don't know it
\n

You either need to contact the person that sent the document and let them know, or contact the developer of whatever software/service was used to send the document and let them know that their API access has expired.

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Thank you very much.

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API is a way that people can build their own software to integrate with other services. So the API articles you are seeing are what the developers of whatever it is you are getting the error from need to look at. It isnt something you, me, or even Dropbox themselves, can sort.

Tesla themselves need to do the fix, or, issue it correctly.

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