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Forum Discussion

HTP's avatar
HTP
Explorer | Level 3
4 years ago

Do not receive verification code via SMS

Hi,    I have another account which was logged in on my iPhone. Recently I changed my phone but still kept the phone number. However, when I tried to login dropbox account, I did not receive verifi...
Account Access
Account Settings
Security
Two Step Verification
HTP's avatar
HTP
Explorer | Level 3

Hi Lori, 

 

Thanks for your recommendation. Actually I have 2 dropbox accounts: 1 normally used on my phone and another one (the one I am using to post here) is used on my laptop. So, I do not have connected device so that cannot disable 2FA.

 

Kindly advise how to do.

 

Brgds, 

 

Hai

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Thanks for replying back to me, Hai! 

Did you follow the steps shown in the Help Center article I provided in my previous post? 

If so, did you have trouble with any of the steps HTP?

  • HTP's avatar
    HTP
    Explorer | Level 3
    4 years ago

    Hi Lori, 

     

    As mentioned in my previous post, I don't have connected device for that account, only logged in on my phone. Now I don't receive verification code to re-active my account and therefore, cannot disable 2FA

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Would it be okay for me to send an email your way, so we can have a closer look into this HTP? 

      Keep in mind that I'll be sending it to the email address linked to your Community profile. 

      • HTP's avatar
        HTP
        Explorer | Level 3
        4 years ago

        Yes, pleasure!

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