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Forum Discussion
Do not receive verification code via SMS
Hi, I have another account which was logged in on my iPhone. Recently I changed my phone but still kept the phone number. However, when I tried to login dropbox account, I did not receive verifi...
Megan
Dropbox Staff
Dropbox StaffHey HTP, let's look into this together!
As a first step, I suggest you take a look into this helpful Help Center article.
If you have access to your Dropbox account through a connected device, you can also temporarily disable 2FA.
Once you're logged into the app, you can then enable it from scratch.
Give this a go, and let me know how it goes.
As a first step, I suggest you take a look into this helpful Help Center article.
If you have access to your Dropbox account through a connected device, you can also temporarily disable 2FA.
Once you're logged into the app, you can then enable it from scratch.
Give this a go, and let me know how it goes.
Hi Lori,
Thanks for your recommendation. Actually I have 2 dropbox accounts: 1 normally used on my phone and another one (the one I am using to post here) is used on my laptop. So, I do not have connected device so that cannot disable 2FA.
Kindly advise how to do.
Brgds,
Hai
- Megan
Thanks for replying back to me, Hai!
Did you follow the steps shown in the Help Center article I provided in my previous post?
If so, did you have trouble with any of the steps HTP?Hi Lori,
As mentioned in my previous post, I don't have connected device for that account, only logged in on my phone. Now I don't receive verification code to re-active my account and therefore, cannot disable 2FA
