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Forum Discussion

PLPL's avatar
PLPL
Helpful | Level 6
9 months ago

Desktop app on Mac crashes when trying to link a second account

Hi I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues ...
Account Settings
desktop
dropbox business
Dropbox Plus
Mac
Multiple Accounts
  • PLPL's avatar
    PLPL
    9 months ago

    all sorted. turns out i had been downloading the beta. needed to untick the Early Access

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, PLPL.

 

Can you hover over your Dropbox icon and let me know the current sync status and version of the app?

 

Are you getting some kind of error message when the app crashes?

 

Let me know and we'll go from there.

PLPL's avatar
PLPL
Helpful | Level 6
9 months ago

Up to date

197.3.7490

 

No error message. 

It creates Dropbox-Personal, then crashes and restarts. when it restarts the personal account is still logged out and it deletes the Dropbox-Personal folder

 

MacOS 13.6.6

Macbook Pro 14" 2023 - Apple M2 Max

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for the update, PLPL.

     

    If you haven't already can you restart the computer, to see if that helps?

     

    If not, please also quit the Dropbox app and relaunch it from your applications folder.

    • PLPL's avatar
      PLPL
      Helpful | Level 6
      9 months ago

      - restarted

      - tried to add personal account

      - dropbox crashed and restarted

      - closed dropbox

      - opened dropbox from applications

      - tried to add personal account

      - dropbox crashed and restarted

      • PLPL's avatar
        PLPL
        Helpful | Level 6
        9 months ago

        all sorted. turns out i had been downloading the beta. needed to untick the Early Access

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