I have several users who are noticing that their Dropbox App completely crashes on Windows 8 and they are off line. We have tried to restart the app and nothing happens. Only solution is to reinstall dropbox on top of itself. I have performed this several times, but today I had a user that required this step again (3 hours after the first reinstall) we have several hundred gigs of data on each users machine, so wiping and reinstalling is a last stop for us. Any suggestions to what is causing this?

Hi Mike R. we checked your error logs and it looks like Dropbox on your machine might be running into a bug that was fixed in later builds - can you try the newer build at https://www.dropboxforum.com/hc/en-us/community/posts/203362409-Experimental-Build-3-9-31 and let us know if that works for you?

Dropbox Desktop App crashing on Windows 8

anonymous
10 years ago
Hello Josh. Would you please clarify for us the version of Dropbox that you are running and the exact version of Windows 8? Thanks.
Paul U.
New member | Level 1
10 years ago
windows 8.1. pro on Lenovo Pro Yoga 3 -> 3rd reinstall, wait for hours for sync, then after a few days, app stops operating. DB 3.4.6. No errors in event viewer, no messages. Open task viewer, then manually launch app, shows for 2 seconds in task viewer then disappears. Becoming mission critical that software we rely on is not operating or stable!?
Ritu V.
Dropbox Staff
10 years ago
Hi Mike R. we checked your error logs and it looks like Dropbox on your machine might be running into a bug that was fixed in later builds - can you try the newer build at https://www.dropboxforum.com/hc/en-us/community/posts/203362409-Experimental-Build-3-9-31 and let us know if that works for you?
John L.2
Dropbox Staff
10 years ago
Hi Daniel,

Does the experimental build work for you?

https://www.dropboxforum.com/hc/en-us/community/posts/204562695-Experimental-Build-3-9-32

--John
John M.63
New member | Level 1
10 years ago
This issue is happening to me. The Error code is surrounding MSVCR120.dll
John H.135
New member | Level 1
9 years ago
My dropbox kept crashing during the user login, after a clean install on a clean install of Win 10.

In spite of uninstalling and reinstalling Dropbox the same thing occurred without fail.

Solution:

1: Uninstall Dropbox from control panel.

2: Then remove the following registry folders

Run: "REGEDIT" to locate and open the registry

Then locate: HKEY_CURRENT_USER/SOFTWARE

and delete the subfolders: "DROPBOX" and "DROPBOXUPDATE".

Then re-run the Dropbox installer (I used the offline installer).

You will notice that this time it takes much longer to install and should work when you log in for the first time.

I hope that this works for you.
anonymous
10 years ago
Windows 8.1 x64 based sysem KB30112199
Dropbox v.3.1.264

We believe this issue is being caused by a Windows update. Each time a user on 8.1 has updated in the last week or so we have seen this issue happen. We had another user have dropbox completely quit on them and we had to install it and are spending hours to have it index.
anonymous
10 years ago
Just had a 4th user go down with a similar issue. All of a sudden dropbox app quit and we had to reinstall and watch a several hour index happen. We are on unstable builds because of business account, we need to get off of these builds if this keeps happening, but we cannot opt out now
John L.2
Dropbox Staff
10 years ago
Hi Josh,

Are there any error messages you can provide? Is the Dropbox icon just disappearing, or are there some error messages that you see?

Thanks,
John
anonymous
10 years ago
John - no error message just not running. When we try to relaunch it, it is like the app isn't there any more, although it is installed. We have to reinstall it on top of itself to get it run and then the indexing starts