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Forum Discussion
Dropbox Desktop App crashing on Windows 8
I have several users who are noticing that their Dropbox App completely crashes on Windows 8 and they are off line. We have tried to restart the app and nothing happens. Only solution is to reinsta...
Hi Mike R. we checked your error logs and it looks like Dropbox on your machine might be running into a bug that was fixed in later builds - can you try the newer build at https://www.dropboxforum.com/hc/en-us/community/posts/203362409-Experimental-Build-3-9-31 and let us know if that works for you?
My dropbox kept crashing during the user login, after a clean install on a clean install of Win 10.
In spite of uninstalling and reinstalling Dropbox the same thing occurred without fail.
Solution:
1: Uninstall Dropbox from control panel.
2: Then remove the following registry folders
Run: "REGEDIT" to locate and open the registry
Then locate: HKEY_CURRENT_USER/SOFTWARE
and delete the subfolders: "DROPBOX" and "DROPBOXUPDATE".
Then re-run the Dropbox installer (I used the offline installer).
You will notice that this time it takes much longer to install and should work when you log in for the first time.
I hope that this works for you.
