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FS65's avatar
FS65
Explorer | Level 4
2 years ago

Desktop app logging me in automatically after I log out

i have multiple accounts and when i try to log in to an account i am automatically being logged in to the account i have just logged out of and there is no option to log in to another account. im using windows 10

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey @FS65, thanks for letting us know.

     

    You're referring to logging out and logging in to the Dropbox desktop app, correct?

     

    Once you log out, it should give you an option to login to any account you want.

     

    Can you send us a screenshot showing what you're seeing on your end instead, right after you log out?

     

    Just make sure to not show your email address/password etc. on the screenshot.

     

    Thanks in advance.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the screenshots, FS65!

         

        Since you're using the browser to sign in to the desktop app as well, is it possible that on the browser you're logged in to the account you don't want?

         

        Can you try logging in without the browser?

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