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BlmurrayJr's avatar
BlmurrayJr
Explorer | Level 4
3 years ago
Solved

Clear notifications

I have two alerts “Tax Season is in the way” are unread. When I open them they open my camera to scan a tax doc I assume. They stay unread and when I select to mark all read this doesn’t change. I’ve cleared cache.
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  • Walter's avatar
    Walter
    3 years ago

    Hey BlmurrayJr & Alan S - sorry to hear about this.

     

    Can you please try rebooting your device and let us know if this persists?

     

    If it does, you can try reinstalling the app. 

     

    Keep us posted anyhow!

4 Replies

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Clear notifications","moderationData":{"__ref":"ModerationData:moderation_data:671446"},"body":"

Same!

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Same!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:671446_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"User:user:364291":{"__typename":"User","id":"user:364291","uid":364291,"login":"Walter","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-02-27T06:16:58.288-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zNjQyOTEtMjM5ODhpMUE2QTdDRTAyMDcwQTY1MA"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:364291"},"ModerationData:moderation_data:671615":{"__typename":"ModerationData","id":"moderation_data:671615","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:671615":{"__typename":"AcceptedSolutionMessage","uid":671615,"id":"message:671615","revisionNum":1,"author":{"__ref":"User:user:364291"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"parent":{"__ref":"ForumTopicMessage:message:671354"},"conversation":{"__ref":"Conversation:conversation:671354"},"subject":"Re: Clear notifications","moderationData":{"__ref":"ModerationData:moderation_data:671615"},"body":"

Hey BlmurrayJr & Alan S - sorry to hear about this.

\n

 

\n

Can you please try rebooting your device and let us know if this persists?

\n

 

\n

If it does, you can try reinstalling the app. 

\n

 

\n

Keep us posted anyhow!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"227","kudosSumWeight":0,"postTime":"2023-03-27T03:48:48.878-07:00","lastPublishTime":"2023-03-27T03:48:48.878-07:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":973},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:671354/message:671615","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDY3MjQ2Myw2NzI0NjM","node":{"__ref":"ForumReplyMessage:message:672463"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"867","rawBody":"

Hey & - sorry to hear about this.

\n

 

\n

Can you please try rebooting your device and let us know if this persists?

\n

 

\n

If it does, you can try reinstalling the app. 

\n

 

\n

Keep us posted anyhow!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:671615_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"227","videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:672463":{"__typename":"ModerationData","id":"moderation_data:672463","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:672463":{"__typename":"ForumReplyMessage","uid":672463,"id":"message:672463","revisionNum":1,"author":{"__ref":"User:user:1650777"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"parent":{"__ref":"AcceptedSolutionMessage:message:671615"},"conversation":{"__ref":"Conversation:conversation:671354"},"subject":"Re: Clear notifications","moderationData":{"__ref":"ModerationData:moderation_data:672463"},"body":"Reinstalling the app fixed the problem. Thx","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"43","kudosSumWeight":0,"postTime":"2023-03-29T05:36:15.662-07:00","lastPublishTime":"2023-03-29T05:36:15.662-07:00","metrics":{"__typename":"MessageMetrics","views":938},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:671354/message:672463","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDY3MjQ2NCw2NzI0NjQ","node":{"__ref":"ForumReplyMessage:message:672464"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"43","rawBody":"Reinstalling the app fixed the problem. Thx","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:672463_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:672464":{"__typename":"ModerationData","id":"moderation_data:672464","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:672464":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:364291"},"id":"message:672464","revisionNum":1,"uid":672464,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001019"},"parent":{"__ref":"ForumReplyMessage:message:672463"},"conversation":{"__ref":"Conversation:conversation:671354"},"subject":"Re: Clear notifications","moderationData":{"__ref":"ModerationData:moderation_data:672464"},"body":"

Glad to hear that BlmurrayJr 

\n

 

\n

See you around the Community and take care!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"91","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-03-29T05:42:05.340-07:00","lastPublishTime":"2023-03-29T05:42:05.340-07:00","metrics":{"__typename":"MessageMetrics","views":934},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001019/message:671354/message:672464","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"404","rawBody":"

Glad to hear that  

\n

 

\n

See you around the Community and take care!

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